Neighbors Bank Westfall Dr, Columbia

I’ve purchased a handful of homes over the years using other lenders. This was my first experience with Neighbors Bank, and I must say, it was outstanding. I worked with Lyndsy Richardson and Schelsea Smith and they were not only so polite and delightful, they made the whole process smooth and comfortable. Whenever there was a potential hiccup, they were always reassuring and went out of their way to work with me on it. They were my teammates in the process and looked out for me every step of the way. The system for uploading documents was easy to use and I never had any hassles in any aspect. From start to finish they were fantastic. I gave them a 5-star rating only because I couldn’t give them 6. If I ever buy a property again, I won’t use any other lender. Neighbors Bank is the best I’ve ever seen.

Best mortgage lender experience! We shopped around and Jake P. was down to earth and straight forward from the get go. After continuous emails and calls with Jake we knew Neighbors Bank was the lender for us. He responded timely to our questions and/or concerns. Neighbors Bank is competitive with their rates and strive to make your dream home a reality. Thank you Jake and Neighbors Bank for making our third home purchase smooth and painless!

We used Neighbor's Bank for our current home loan. This was the easiest financial transaction that I have been involved in. Sam made everything so easy and worry-free for us. We were treated both professionally and friendly. Closing was quick and shortly after moving in, we received a welcome gift from NB, which was really home-warming.

As a real estate Agent I would never advise my clients to accept an offer from this bank. Mackoy Staloch is extremely unprofessional and incompetent. He has no regard to deadlines nor terms of contracts. After days of trying to reach his manager he has become completely unresponsive.

Went through my second home purchase with loan officer David Nagel and pipeline manager Deb Anderson at Neighbors Bank. It was a conventional purchase with about a 35-day close, and the whole process was painless. I felt good about pricing and David and Deb were both very knowledgeable, responsive, and on top of things throughout the escrow period. We closed this past Monday!

We worked with Mark Brown and his team at Neighbors for a USDA home loan and they were brilliant! He was always available and helpful and worked with our best interest at heart. A big thank you to all and we highly recommend them!

Let me just start by stating that in the beginning our experience with Neighbors Bank was great. However once we got assigned to Justin Baden everything went downhill. When we initially inquired he lost complete communication until we contacted him again and he admitted he had forgotten. He is very unresponsive, my Realtor and I had to ask him multiple times to get anything done, we'd go days without hearing anything at all. My wife just gave up calling Justin in general because he wouldn't respond and would call me a day later not answering the question. The week we were supposed to close we maybe heard from him twice. He was also very unprofessional, he'd reem - cuss out and disrespect our realtor, and I. He caused our loan to get so behind in the loan process that we called his higher ups to complain. Justin then calls us directly after - saying, "DO WE HAVE A PROBLEM?!" He also told us to stop asking him for updates. We ordered our appraisal and nothing was scheduled, our realtor had to get involved to initiate it. We ourselves had to reach out to Apex customer support to hear anything about it. Our completed appraisal sat at neighbors for 3 days without anyone noticing, we had to tell them it was there. We left Schelsea Smith (our pipeline coordinator) 5 voicemails and multiple emails, she never replied to one. We didn't hear from her until our final approval came back from the USDA and we were ready to close. The day before closing our title company never received or file from neighbors, we were panicked and called many times no one answered, after promising they'd get us closed. Our original closing date was supposed to be July 10th and we closed the 14th because of poor communication. Justin could have sent our file over to USDA right after the final underwriting but decided to wait until the re-inspection for the appraisal came back causing the late closing. Every ounce of joy and excitement was drained from our first home buying experience because of neighbors bank and Justin Baden. Save yourself the stress and go somewhere else. Justin completely shattered all respect I had for Neighbors bank and I will never recommend it to anyone again. We initially thought it would be a simple and safe home buying experience due to covid, since it was all online, but we were wrong. If I could give Neighbors zero stars I would.

I wish I could give this review more than five stars. Justin Baden was our loan officer on our mortgage and did an outstanding job for us. Buying a house can be very overwhelming and Justin walked us through every step to make sure that we felt comfortable with our decisions. He was even able to get our appraisal fee waived somehow. If you are thinking about buying a home I would look no further than Justin and Neighbors Bank for your mortgage needs. We seriously couldn’t be happier.

Neighbors Bank helped me in purchasing my first home. They helped me every step of the way, and kept me updated on the status of the loan process. My loan officer, David, was always easy to get ahold of, and he always responded promptly! If you’re a first time home buyer, or in the market for a new home, I highly recommend using Neighbors Bank!

Neighbor's Bank was wonderful to work with through the refinance process. David and Schelsea were easy to communicate with, and got back to us quickly when we needed it. They answered all our questions, and kept everything sailing smoothly. The online mortgage portal for uploading documentation and answering questions was delightfully easy, fast, and secure. I highly recommend Neighbor's Bank to anyone looking for mortgage financing!