Veridian Credit Union Ep True Pkwy, West Des Moines
1901 EP True Pkwy, West Des Moines, IA 50265, United States
https://www.veridiancu.org/locations/ep-true
- Saturday8:30AM–12PM
- SundayClosed
- Monday8:30AM–5PM
- Tuesday8:30AM–5PM
- Wednesday8:30AM–5PM
- Thursday8:30AM–5PM
- Friday8:30AM–5:30PM

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Reviews
K
2018: Not the friendliest manager (experienced some microagression), but the staff are efficient. 2022 UPDATE: As the staff has changed, I have noted an improvement in overall friendliness and helpfulness. The new manager is kind and does not overtly engage in microaggressions.
Hi Kristine. Thank you for sharing your feedback. We will pass along to the branch manager. -KK
P
Shout out to John Moore (Mortgage Specialist)!!!! Thank you for your patience with the gazillion questions I had. I was calling for information on what I need to do to get a loan for a custom build dream house. He was extremely knowledgeable, super direct, helpful with every suggestions possible to achieve my goal and not once did I feel rushed or pressured. Thank you so much for your time yesterday, you are greatly appreciated sir!!!! **Highly recommended!!!!!!!!!!** I also bank here and every single experience I've had the past few years have been phenomenal as well. Thank you for all your hard work, friendliness, and promptness.
Thank you for the kind words, we appreciate your business! -Kristin
J
I have been a member for a long, long time. You are just a number there. Nothing matters to them except your credit score. But all financial institutions do the same so... they all stink. As far as this branch, I've had the good and bad experiences.
Hi Jason. Thank you for sharing your experience. I have passed your feedback along to the branch manager. -KK
T
Veridian goes above and beyond for all their customers... They treat you like family.. Neil Kennedy makes everyone feel like they dealing with a small town bank... Neil is at the EP True branch and has trained his staff to do the same. Absolutely love my Veridian Credit Union!!!
Thank you for the kind words, Teri. I will pass along to Neil and his team. -KK
T
I received a notice that my bank account was being charge on my phone. On my way to work i went to atm machine and try to deposit money into atm machine i couldn't deposit money. So on my way to work ill stop by and try branch on Ingersoll and was still unable to deposit money. So next morning When I woke up I was charged 32.00 insufficient cause I was unable to deposit money into there machine to correct my balance before being charged a insufficient fee. I'd was told I could deposit money into my account at atm thats lie and people at this branch they alright. Not such a friendly atmosphere. I really don't see nothing GOOD about Veridian Credit Union
Thank you for your feedback. I apologize you had issues with your ATM deposit. In addition to ATM deposits, all of our branches also offer night drop depositories and those deposits are posted the next business day. Please reach out if we can be of assistance. -KK
R
I have been using veridian for years now. They have always been great. Especially Jeff boyer at the ep true branch. He is a loan officer that goes above and beyond for everyone. I have met other people that know Jeff through banking here and they all have the same experience. He will help you with ANYTHING! I have never had a bad experience with anyone at this branch and sometimes drive out of my way just for them. Thanks to all for making my banking experience awesome.
r
The only reason that this is a 1-Star review is because there was not an option for 0. The level of ineptitude in handling even a simple request is beyond the pale. My wife had a serious lapse of judgement in choosing this credit union as the home for our HSA since it was in theimmediate proximity to her employer. What a mistake! The simple process of adding me onto the account and acquiring a debit card for same has involved two trips to the credit union that have involved ridiculously long waits and that have resulted in no resolution, DESPITE THIS BEING A VERY SIMPLE REQUEST. On trip one, we filled out and signed the necessary form in front of a teller and waited 20 minutes to see someone. Having no more time available to wait, we were assured that I could just swing by and pick up my card at a future date. I did so this morning and guess what? Nope! Don't even show me on the account anywhere. Do yourselves a favor, RUN, DON'T WALK PAST THIS PLACE! There are several very good credit unions in the area, but this certainly isn't one of them. Their teller staff are as incompetent as I have ever had the displeasure of dealing with. Definitely moving this account!
Russ, thank you for taking the time to share your experience. I apologize that you have had a poor experience with us. I have passed your feedback along to the manager of the branch. -KK
t
After having a tough time figuring out the deposit method at the ATM, the team at Veridian was able to assist in allowing me access to my funds sooner than expected. Thank you for going the extra mile.
Thank you for updating your review. We are happy to hear a solution was identified to get you access to your funds. -KK
K
Best credit union I have ever been a member of.
Thank you for choosing Veridian, Kevin. We thank you for your review. -Kristin
J
I had a really great experience at my bank. MY tellar went above and beyond for me. Thank you, Nyamal for the great service
Thank you for the 5-star review and the kind words! I will pass this along to Nyamal's manager. -KK
Personal loan Providers Nearby in West Des Moines
FAQs
1. How to Get in Touch with Veridian Credit Union?
You can get in touch with them at +1 800-235-3228 or enter their official site and submit your application form.3. How to Secure a Loan from Veridian Credit Union?
To get loans from Veridian Credit Union, you can submit your application form on their website or head over to the store. You may have to drive there when getting a title loan. Explore our site to get some important information about title loans for bad credit.5. How Should I Do When I Fail to Repay My Loan?
Failing to repay a loan can have negative effect on your creditworthiness. Get in Touch with your lender when you are likely to fall behind on the repayment.
2. What Is The Office Address of Veridian Credit Union?
You can find this company at 1901 EP True Pkwy, West Des Moines, IA 50265, United States. Try out Maps apps to get directions to Veridian Credit Union.4. Is Veridian Credit Union an Agency or a Lender?
Veridian Credit Union is a Credit union helping you deal with money worries. Click on to get low interest rate personal loans for almost any purpose.6. Does Veridian Credit Union Offer Loans for People Who Have Bad Credit Ratings?
Yes. You can still get loans with Veridian Credit Union if you do not have a good credit. It is also available to get online installment loans for bad credit with bad credit via our platform. You can also obtain more details about an installment loan here!