Marine Credit Union (West Des Moines) 9th St, West Des Moines

Shelly was very helpful! I missed a 0 when inputting my account number for my direct deposit. With a quick call she was able to locate the funds and get them moved. Didn't make me feel embarrassed or like a burden. AND while she was at it she set up my new debit card. There is a homey feel inside. Regular customers were known by name which made a newer customer like me feel comfortable.

I would give this bank 0 stars if I could, there is no communication between them, the loan department representatives and the offices all tell you different stories, they tell you that they are going to submit requests for you but then when you talk to the office they say that you can’t do that, it’s like the representatives don’t even know the bank that they are working for. When I did call to ask for help they did not help at all, at first i though they were a decent bank and the longer that you deal with them the more surprises you get and not good surprises. I’ve had 2 different issues with them, one of them was the payments, I had it setup for automatic payments weekly for a loan that I have with them, I figured ok I’ll get my monthly payment made and they won’t take out the full amount, well they still took out the full amount they didn’t send an email or anything saying that I was going to be processed so that I could call and ask them, they just took the full amount out and could not reverse the transaction so that trew my budget off for the week. I’m not happy with this bank I would not go with them, there are more credit unions out there that are better at communicating with you and within themselves than this one. So before you decide that is the right bank please continue to keep looking and get away from this bank as far as possible.

In the last year it has been a total flip from what you would expect from a small credit union. 30 minute waits to speak to somene. Hours they are open have been cut. The website has been remade and is a lot worse with ability to connect to other apps. They are preauthorizing charges sometimes 5 days in advance but deposits take 3 to 4 days to even clear. It costs "processing fees" to pay your loan with anything than your bank account. We are now looking for a new credit union.

I recently had my debit card compromised on 6/30, 7 charges totaling almost $500.00 2 charges were credited back however the remaining have not been. The employees made me feel like I was the perpetrator when I spoke with them and I felt like they are accusing me of placing these charges personally even after talking to a supervisor as recently as Friday August 6, still nothing has not been done regarding the remaining credits I am very unhappy with this credit union as they have allowed my card to be fraudulently used then treat you as if your the criminal. I would not recommend this credit union. My next step is to file a complaint with the BBB.

I have lately had the worst experience when speaking with a customer service representative when calling. The treatment is absolutely unbearable. I spoke with a customer service Representative by the name of Abby ID# 3236 and she was absolutely very rude.. then I spoke with Melissa in member services in which was awesome and told me anything pertaining to loans that she will have to transfer me over to a loan officer and I was transferred to Jodi (Consumer loan officer) that wasn't too friendly in which all I was trying to do was make sure that the PTP was noted for the 18th of August and that was to bring my account current plus make my loan payment. Jodi told me that she doesn't even know why she was transferred this call nor why she is handling this matter so I apologized to her for the call being transferred to her. Just a very bad experience in all. Beth (Call center Supervisor) is awesome and Chris Pace from the Davenport Iowa location

My wife and I tried going with them for a moped loan even when the moped shop said they were the best one to go with. The guy on the phone said they don't do loans for mopeds. They wanted us to sign over the title of the moped and our car. This place is a joke. We had no problem getting the financing elsewhere and didn't feel pressure to take a lager loan that what we were asking for. More or less were told take 8000 or noting when we were asking for 3000. We denied the loan out right and yet we get a letter saying they denied us and are now hitting our credit. Steer clear of this place.

This credit union is not a credit union. It seems they are always replacing employees who know little about customer service, they are very slow and at times unresponsive. Don’t be deceived about their rates and ads that your not just a credit score, it’s a lie. I highly recommend you find someone else unless you want to taken! They moved into Iowa with multiple locations and now only have one left. When calling them it’s a nightmare unless you want to give them money. Piss poor!!

Most impolite and rude employees, no communication between employees, I have been trying to resolve the same issue since the beginning of May and it's the end of September, I am still jumping through hoops and being punished financially for their mistakes...worst. bank. ever. You would probably have better luck and service from a predatory loan shark.

Edit: they never got ahold of me after their response below. Takes weeks for them to do anything as far as approval. A vehicle that took them a week to do 10 minutes of paperwork on sold to to someone else and hour before they send the approval. Then found another vehicle from a private party so another week and an hour before they close want a SIGNED copy of the title by 5pm. You have to find a real trusting person to sign a title over and wait a day to get paid for it. Don't ever use them for anything!!!! Also if you get Steph Grunder you have a better chance of getting a faster and more intelligent response from a brick wall than her.

I’ve been banking with Marine Credit Union for about 6-8months. My husband joined after I did once I told him how much I loved banking here. He experienced some rude bank tellers. I just didn’t believe him until today. I stopped in the West Des Moines location to take care of business. There were two bank tellers by the name of Lucy and Michelle that watched me walk into their place of business and walk towards their counter. They then decided to start ignoring me and started to engage in side conversation instead of assisting me. I proceeded to get the attention of the bank teller way in the back so that I could be assisted. Her name was Rebecca. She was very pleasant. She asked for assistance from Michelle and Michelle acted as if she was annoyed to assist Rebecca with my business. Long story short I am considering moving my business elsewhere. This is because I no longer feel welcomed in this establishment due to this visit.