Home > Personal Loans Near Me > Texas > Austin > Velocity Credit Union (Brodie Oaks branch)

Velocity Credit Union (Brodie Oaks branch) S Lamar Blvd, Austin

3.4
(10)Loan Agency
Apply Now

4220 S Lamar Blvd #100, Austin, TX 78704, United States

+1 512-469-7000

https://www.velocitycu.com/

  • Saturday9AM–2PM
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–5PM
CLOSED
    Velocity Credit Union (Brodie Oaks branch) 01
    Velocity Credit Union (Brodie Oaks branch) 01
    Velocity Credit Union (Brodie Oaks branch) 02
    Velocity Credit Union (Brodie Oaks branch) 03
    Find Personal Loans Near Me

    Apply for Your Loan with in Minutes!

    Personal Loans Near Me In Austin of Texas(TX)

    Loan Amount

    $1000
    GET STARTED NOW!
    • Bad Credit OK

    • Easy Requirements

    • Instant Funding

    • High Approval Rates

    • Bank-Level Security Encryption

    • Reputable Lender Network

    Reviews

    3.4/5.010 Reviews

    S

    Sarah Martinez
    5

    Went in yesterday to the Brodie Oaks Branch to get a replacement debit card. I was assisted by Amanda and Arely, both were very friendly and processed my request quickly. Thank you both for the excellent service!

    Response from the owner

    Good morning Sarah - Thank you for the great review. We appreciate your membership!

    K

    Kathy Campbell
    5

    Very pleased with the service and quick response to any questions on services they offer. Great credit union and highly recommend!

    Response from the owner

    Good morning Kathy - Thank you for the great feedback. We appreciate your membership!

    S

    Sara Segura
    1

    When I walked in, I asked to speak to a banker to file a claim. I made three purchases on July 26 from Sears. I never received my purchases because they sent it to a previous address. Instead of sending it again to the right address this time, they said I would get my purchases refunded. I got a refund for 2 of the purchases. I tried calling Sears three times, I waited for an hour and they hang up instead of answering each time. I called Velocity and explained to them the situation and they told me to visit a branch to file a dispute. I visited the Southpark Meadows branch and they do anything to not have to file a dispute. They called Sears and they said they would refund me. They only refunded me for a partial amount. I came to this branch and they told me that they couldn’t do anything for me and that’s something that I had to deal with Sears only. I also wanted to dispute an overdraft fee that I wouldn’t had been charged had I received a full refund. I asked them for a number to call to speak to a manager since they wouldn’t allow me to speak to a banker. She said the manager would say the same thing. While I waited, a white man walked in and they didn’t even asked him for an id or bank card like they did to me. He just walked right in to talk to a banker. They were right because Sarah Rodriguez was as useless as them. I was able to file a dispute, but I didn’t get a refund for the overdraft fee. She said that I had three fees refunded in the past which weren’t even my fault to begin with, but she said they still counted. I thought the good thing about Credit Union was reduced fees, but not Velocity. Time to go back to Bank of America.

    Response from the owner

    Hello Sara - We apologize for the concerns you are having with your account. For the security of your financial information, please private message us at [email protected] so we can discuss your account and how to resolve the issue.

    S

    Soul Circles
    5

    I love my credit union. Been traveling all over for a year and they were super helpful in maintaining my account and any issues that came up. Everyone is always so friendly and happy. They get busy but are always efficient so it's a quick process to get in and out. Become a member and never look back.

    Response from the owner

    Thank you for the 5-star review. We appreciate your membership here.

    S

    Salvatore Balistreri
    5

    We live in SW Austin and this particular location is very convenient for us. We truly enjoy the vibe at the Brodie Oaks branch as the people are very friendly and courteous. We also took out a home improvement loan at the downtown branch in 2015 and the service was impeccable. The employees are trained properly and they make you feel like you are part of the Velocity CU family. I highly recommend Velocity CU!

    T

    Tiny Legs
    1

    I came in clearly stating I needed advice and guidance. The agent was really a robot who gave me basic info and filled out my application on the computer. Money managing is a scary topic to me and her lack of social skills made me feel even more uneasy. She was polite but did nothing to establish confidence and looked like she didn’t really want to be there, just like me! I had heard good things about Velocity but after this experience I’d rather bank with a company whose agents are better trained in customer service.

    Response from the owner

    Hello - We appreciate the feedback you have given us. Velocity prides itself on having top service rankings for our industry and we apologize if you feel like these expectations have not been met. Please email your name and contact information to [email protected] or call us at (512) 469-7000 so we can address your concerns in more detail. Thank you.

    H

    Hack Naja
    1

    This location provided me with the absolute worst experience and customer service from a bank/credit union I have ever been given in my life. I've had multiple auto loans through Velocity for years. When I came to pay my bills I was told by Nazia that even after I paid my bills, which I am not behind on, that they would be withholding the rest of my check with no justification what so ever. After I left and called Velocity's corporate office to inform them of the situation they stated that there is no plausible reason in the slightest way for that to happen. I then went back to the location to speak to a manager and when I asked for the name of the teller (Nazia) who told me this the other teller absolutely refused to give me either Nazia's or her own name and then proceeded to completely ignore me stating that they would get a manager for me to speak with after I was told there isn't one here at all. I'm currently STILL standing at their counter simply trying to cash my check and pay my bills like I do every pay period. This is BEYOND ridiculous and absolutely HORRID customer service. I would recommend that nobody EVER use this location no matter how dire the need. I will never come back would prefer to drive completely to another city to deposit my check before ever stepping foot in this building again.

    J

    Jay Reynolds
    5

    Staff and management are friendly, professional, and deliver excellent customer service. Stephani and Anjuli just helped shepherd me through a wire transfer that I though wasn't possible when I walked into the branch two days ago. They basically saved an out-of-state home purchase for my wife and myself because of their knowledge and diligence.

    Response from the owner

    Hello Jay - Thank you for the great 5-star review. We are glad we could help you. We appreciate your membership.

    B

    Bonnie H
    1

    I was just informed by the branch manager that the check I dropped in the night deposit Friday after work “can’t“ be processed on Saturday, they don’t do that. With a holiday closure on Monday, I won’t have access to my money until Tuesday, if then. Even the guy at the front desk was confused by the decision. That is a lazy and ignorant policy, which is entirely counter to customer service. I’m closing my account. This location needs a new manager.

    S

    Scott Wheeler
    5

    My experiences with Velocity Credit Union go back to the mid nineties. I got my mortgage from them and have never seen any issues at either the central location or the Round Rock Location. A great bank and firmly on their customers side.

    Personal loan Providers Nearby in Austin

    • Personal Loans
    • Payday Loans
    default img
    4.9
    (46)

    Mortgage lender

    default img
    3.1
    (10)

    Federal credit union

    default img
    3.2
    (10)

    Bank

    default img
    4.5
    (10)

    Mortgage lender

    FAQs

    • 1. How to Connect with Velocity Credit Union (Brodie Oaks branch)?

      You can reach them at +1 512-469-7000 or visit their website and submit your application form.
    • 3. How Can I Apply for a Loan from Velocity Credit Union (Brodie Oaks branch)?

      To apply for loans from Velocity Credit Union (Brodie Oaks branch), you can submit your application form on their website or pay a visit to their office. You may have to go there with your vehicle when getting car title loans. Browse through our website to get further info about online title loans.
    • 5. What Can I Do When I Fail to Repay My Loan?

      Failure to repay a loan can have negative effect on your creditworthiness. Connect with your lender if you think you may miss the payment.
    • 2. How Can I Get to Velocity Credit Union (Brodie Oaks branch)?

      You can find the store at 4220 S Lamar Blvd #100, Austin, TX 78704, United States. Open a Maps app and get driving direction to Velocity Credit Union (Brodie Oaks branch).
    • 4. Is Velocity Credit Union (Brodie Oaks branch) an Agency or a Lender?

      Velocity Credit Union (Brodie Oaks branch) is a Credit union helping you deal with money worries. Click on to get low interest rate personal loans for financial emergency.
    • 6. Does Velocity Credit Union (Brodie Oaks branch) Offer Loans for People Who Have Poor Credit Score?

      Yes. You can still get loans with Velocity Credit Union (Brodie Oaks branch) even though your credit scores are poor. It is also available to get installment loans for bad credit regardless of your credit scores through our platform. You can also get more information about installment loans via our website!