Valley Bank Hackensack Ave, Hackensack

This valley bank branch has the most amazing and capable banking team members - Jody was able to mitigate past this issue (a confused customer in many ways) this issue was potentially going to escalate.. still, Jody stayed cool and confident and provided me with a great customer experience! Give jody a raise please!

Drive through is so slow, and I know the car on the other side of me felt the same thing. They even forgot to give back the other ladies drivers license. When she asked for it , the employee misplaced it .

I called the branch and they told me they were too busy to address a question about an account balance. They promised to call back and they never did. I will be moving my accounts to an institution that serves its customers.

I hate this bank. Open a account anywhere else but there! Bernadette Maple have the worst costume service ever. I ask her a question and she gives me a big actitud and tell me to (AKS) ask my wife that work for the bank. (Hackensack Ave. Hackensack nj

Stay away from this location, the ATM ate my card. They said they could open the machine and get the card out, but they wouldn't unless I was a customer. Really?

Maryia and Bernadette are both Very helpful and persistent in their job they have patience I'm Trying to learn Now I'm glad I met them

Valley discriminates against male employees. The regional managers like sheep they can boss around and never challenge them. Go elsewhere.

Every time I go in here Bernadette is very helpful. I get served promptly and all my questions are answered.