USAA Financial Center Telstar Dr, Colorado Springs

Insurance is still good. The rest is a chocolate mess. Used to be such a great company, now its worse than you average credit union. Maybe the new CEO will make a difference.

Excellent experience with USAA. Have made a few auto claims, fast prompt service. Was also hit by a USAA member and the service was next day. Keep up the good work!

I love USAA :) they are always so friendly and helpful! I do my banking, Insurance, savings and pretty much everything I can through them... I know I will be a customer for life!

Worse bank in Colorado. This is their only branch in the state. The atm is ALWAYS down on the 1st and the 15th of every month. If it isn't down, it often won't accept deposits forcing you to waste an entire trip across town. Usaa claims to serve the military but with 1the branch and only 1 atm in a community that has 4 military bases-how is that service? Their phone banking also is closed on weekends so if you need your money-choose a different bank.

We will be leaving USAA again and will NOT ever go back. They have lied to us multiple times and refuse to accept blame, they don’t take care of vets and their families, if I could give a lower rating I would but unfortunately a 1 star is the lowest I can go.

Not sure what all the fuss is about from the other reviews. I'm sorry to hear others had a bad time. But I have everything with them and have had no problems ever. From banking to insurance to mortgage to customer service as a whole, I could not be happier and have been much less happy with every other bank I have been in business with, in every regard.

Every time I’ve tried to use their limited services they have failed me. Twice the cashiers check machine was malfunctioning. They’re inept and useless. A true representation of what USAA has become.

As you can see, USAA is not what it once was. Horrible experience for the last several months. I'm leaving this bank along with everyone else that is fed up with their screw ups with our money.

Horrible customer service and complete lack of care for their members. I've been a member for over 10 years, and never realized how disappointing this bank is until living somewhere that actually has a physical bank location. Maybe it's just the one here in Colorado Springs, but their bankers (the one I dealt with today, John) can't even manage to smile.

It's really annoying when u pay bills and the charges show up and then disappear and u don't notice it gone and then it'll reappear when the funds aren't there and makes u go negative. This happened several times. When one looks at their balance that should be correct and funds should be taken out immediately and stay out not put back and then retaken it makes bill paying and planning so much more difficult cuz u think u paid everything and a week later u look at your balance and u think it's that. But u go buy food or something and then a day or 2 later u look at the balance again and it's negative and one of the bills u pay disappeared then reappeared after awhile