USAA Financial Center Main St, Highland Falls

I've been with usaa since 2004. I feel like they mishandle every claim. I stayed with them because they are inexpensive. I will leave them after the way they treated me on my most recent claim.

The best institution you could go with. Always available to assist, and super helpful when ever you have questions, no matter what time. If you do not have USAA, you are missing out.

They were amazing and helpful and got my car towed to a bodyshop right away, got me in a rental car immediately and already reimbursed me for my carseats and a broken key faab. Couldnt express my gratitide enough !

The agent didn't know what I was asking. Instead of asking for someone more qualified to help with the situation he found it easier to just hang up on me. They have some good agents but you will get the dumb useless ones too unfortunately.

I would’ve rated them a zero if I could have...bought a brand new car in 2015 had full coverage. They took my premium for EIGHT MONTHS then dropped me down to liability only with no notice. Go to file a claim in 2016 and am informed of this change, saying they never received the bill of sale from the dealership. I’ve been fighting them for two years now. Got the FedEx tracking number from the dealership and FINALLY had someone help me look up the archived tracking number AND who signed for it at USAA. Hopefully now I can get my car fixed! Horrible people saying they did nothing wrong and blaming it on a retired federal servant! Also only covered the “cost” of my stolen engagement ring when my home was broken into and my MacBook Pro, cannon eos camera etc were stolen. Switching insurance companies and banking as soon as I can!

Honestly the best bank I've ever dealt with. So glad they handle my finances.

Worse auto claim ever been a member for 12 year recently water went in to my passenger side car died because its hybrid they telling me they dont cover flood usaa telling me they will pay for carpet to get clean. Terrible

Worst customer service I have ever received. USAA made a mistake that cost our family $500. USAA said they would look into the matter and have a reply within 3 business days - it has been more than 30 business days and still no reply. The marketing towards military families is just that - marketing. Please save yourself many hours of grief and wasted time speaking with incompetent customer service agents and find another insurer.

I'm a USMC vet. I see all these commercials how wonderful USAA is with insurance prices . But they cant beat GEICO.

The customer service is terrible in the auto claims department, auto insurance department, and the fund reimbursement department. On multiple occasions i have been given incorrect information and the majority of their representatives seem like they have no clue of what they are doing and you have to call back multiple times just to find out over and over you've been given wrong information