USAA Federal Savings Bank Mcdermott Fwy, San Antonio

THIS IS THE WORST BANK I HAVE EVER ENCOUNTERED AND JUDGING BY THEIR REVIEWS THIS ONE WON'T MAKE A BIT OF DIFFERENCE EITHER!!!

USAA Auto Insurance = INCOMPETENT I used to think that USAA auto insurance was good because the cost was lower, but now i've learned that you get what you pay for! When I got in an accident, they managed to get the basic important facts of my case COMPLETELY wrong, and after I pointed that out to them, they absolutely did not seem to care. I figured maybe they did not believe me, so I even gave them contact information of witnesses and locations of multiple cameras, but they said there was nothing they could do for me. And now, of course, my rates skyrocketed. Great way to treat a 20+ year customer. For some reason USAA does not seem to act like a normal insurance company. Any other insurance company would have been all over any evidence that would allow them to pay out less (or not at all). But, curiously, USAA seemed to do the exact opposite - they were EXTREMELY EAGER to quickly pay out, and without ANY communication with me during the process. They seemed to PURPOSELY disregard facts of the case that would have allowed them to avoid paying out - they never even bothered to investigate. USAA's incompetence and/or laziness will end up costing me a LOT more money than I ever saved on the lower premiums over the years. And thats on top of the 30 grand i've given them over the past several decades (with no accidents btw). They have profited immensley off of me and given me NOTHING in return. Screw you USAA. BTW, I also think that auto insurance in this country is a complete RACKET. Would someone please investigate this industry, these prices don't make any sense, they are outrageously high, they do not pass the smell test - not even close. How can we ALL be paying SO MUCH?? WHERE IS ALL OF THIS MONEY REALLY GOING??????????

Member 30 years. All products. Good service in 80s-2000s. Since 2010s USAA has lost professionalism and courteous service of their military members. Latest claim for uninsured motorist accident not resolved one month. USAA will not pursue other party who admitted fault but will not provide insurance. Asked me to! No rental. Paid to fix vehicle OOP. Why do I pay for insurance? Over promising, Under delivering, Poor service and Denying claims is better for greedy corporate profits. Done with these crooks.....looking for replacement ASAP.

The drive thru lines are horrible. I have gone twice and each time I have waited a minimum of one hour. I don't get it. Why does USAA refuse to open their lobby?

Waited an 1.5 for a teller check.. when the rep at customer service said I could go for one.. again waited in line for 1.5 hours!! For usaa motor bank to say I couldn’t do it. Is usaa going to compensate my time .. No! Is the rep going to get written up for providing wrong information .. No! Don’t waste your time waiting in the long lines.

Would have been nice and easy if Bank posted the actual holiday hours. How difficult to put: drive thu closes 3 PM; ATM 6 PM. Equally to send an email to representatives stating hours.

Waited 1-1/2 hours in the drive through line only to find out that USAA no longer accepts, deposits or cashes Federal Savings Bonds.

USAA has gone downhill over the years, will be finding a new bank tomorrow. Nobody knows anything on the phone.

Definitely not the same service after 12 years they rates are a lot higher than other banks.They don’t honor import line they should and like they say. You can get cheaper insurance at progressive and cheaper home loans other places. They don’t do home equity line.

I had mixed feelings about USAA until yesterday. I was in a financial crisis because of tragic deaths in the family. I thought my business was washed up and bankruptcy was my next option. USAA helped me with a loan to get my Veteran Owned business back up and running! I highly recommend USAA. They might be a little strict but they do look out for veterans like me.