USA Pawn & Jewelry W Indian School Rd, Phoenix

The guys are usually polite but the two black girls always have an attitude.they all test your device before they take it in but when its time for you to get it out and you ask them to test it out make sure it works they roll their eyes as if you are supposed to assume it works and take it home...again these are these two girls every time they look miserable being there like just quit and take your stinky attitude somewhere else when no one wants it. You guys are not working for free.

Just bought a PS3 from that USA Pawn with two controllers and the controllers where both broke . And when I returned the controllers they wouldn't give me my money back for them but only store credit. 4 more controllers later I finally got two that worked but one of them was burned .And as I was leaving the shop I saw those first two broken controllers back on display with some fresh price tags on them . These people know those controllers are broken but are gonna try to resale them anyway. That will be the last I ever buy anything from them.

Great customer service everyone was so helpful and friendly!! I’ll definitely be back 😊

Great service and knowledge demonstrated by Bo and his helpful team.👍

Needed some emergency cash and they came through, BIG! Quick! Friendly! Even gave me a bit more than I originally asked for in pawn. I WILL be back!!

Worst place to go to. They really ont care about anything. Also never believe anything they say. Told me my interest was 13% but when I went back within the time frame I was told even called on the phone to make sure! They told me i had to pay 26%. Was very disappointed. Will rather go to a place that will at least be honest and have some kind of customer service.

Bo the Manager here totally rocks helped me out of a hard spot... Definitely only returning here for my pawning loan needs

I would of put 0 but I can't... worst place ever they ripped you off... Went to 5 different places, and how funny, out of all the places in this special store, they told me my necklace isn't real gold...!!!! Seriously only they said that out of 5 places?...lol Don't even waist your time going there... Worst prices, worst actitud, worst customer service... When I told them they were the only ones that told me my necklace wasn't gold, and their prices were super low, their response was all disrespectful of all the employees star laughing and said "well then go and sell it to the one that gives you more..""" really that's how you treat customers??.. Employees were the worst persons I have ever meet... I'm a really calm person and never like to talk about other people's business or write bad reviews, but this place is horrible..!!!!

I always have a great experience when i come over to get a loan and always great with the services thank Bo and his team. 👌

Ashleigh help me today and she was very respectfully! Great place.