US Auto Sales Cobb Pkwy, Marietta

Hey Quis from us auto sale help me out today. He put me in nice and beautiful car! Salut my boy D' Marquis!!

I have been paying for my car with US Auto for 2.5 years and have never been over thirty days late. I am a military veteran who fell on some hard times and needed someone to finance me. They did. But, due to two surgeries in the last year and a half, I had to either turn in the car or find someone to make payments. One of my customers needed a car, so I let him take the car and make payments. He has for five months. The problem is I can't keep him on my insurance. So, I asked US Auto Sales to let him take the contract or to re-do the contract with me as co-signer so he could get his own insurance. They refuse to do it. Shows what greedy, low lifes run this company. They'd rather me forfeit the car than do what is morally right and let the contract be changed. DON'T BUY FROM THEM! I WON'T EVER BUY AGAIN FROM THESE LOW-LIFES! Oh, and I will be contacting the State of Georgia to find out if there is some predatory lending practices going on here.

I worked with Zach and he is awesome a man of his word he said I would be driving off the lot today and he made it possible he went to bat for me awesome experience anyone wanting a car from here see Zach he will get you right😁😁😁

On last Thursday November 17th, my 2014 Nissan Altima was repossessed from outside of my apartment. I have been in communication with the collection representative by the name of Frenchie. The phone call that we had Tuesday November 8th I explained my situation she was very understanding very patient and kind. I let her know that I had been induced three weeks early due to complications with my blood pressure. I was currently on a leave of absence (maternity leave) from work and my baby was still in ICU with respiratory issues and a heart murmur. He had been kept there for the last few weeks since my delivery, and I was there around the clock with him. After explaining my whole situation to her she set me up with a payment arrangement for Friday November 11th which happens to be on Veterans Day. Once I made that payment I was told that I could get a deferment for the previous month. I let the representative know that I would exhaust all options to try to get the $500 payment in by Friday. After begging my mother who lives thousands of miles away in Portland, Oregon. She told me that she would send me the money on Friday. Once Friday came we both noticed it was a holiday and the banks were closed. The next day she called and told me as soon as her bank opened 9am her time 12pm mines the funds would be there. I let her know it was my first day back at work so text me as soon as it's done and I'd pay on my break. Once she let me know the money was there, I attempted to make the payment online but because it was a payment arrangement they only would allow me to pay the full balance. I called the representative to let her know what was going on but she was unavailable. So I started calling first thing Monday morning November 14th to explain as well as make the payment. I was told by another representative Bailey that Frenchie did not come in until 11 AM. I called back at 11:15 only to speak with a totally different representative she seem to be upset that I couldn't make the arrangement set for Friday. She was very rude impatient and plain disrespectful when I try to explain why I didn't make the payment on Friday. She let me know that as of Friday my car was in repossession status and there was nothing else that she can do for me she rudely continue to transfer me to that department once I was trying to explain she hung up I will call back she would transfer me back there or not even take my call. Once I got a re-position representative on the line he advised me that I needed to speak with his manager and after several phone calls of leaving messages representative leaving notes on her desk I did get her on the line. She informed me that the representative in no way should have told me that she can do a deferment that was an approval process. The representative Frenchie did tell me after I made the payment and we got that squared away to send over paperwork proving that I have been out of work which I did while I was on the call with her. The repossession department manager Ameris told me that The hand written letter from my manager wouldn't work. I needed something on the company letterhead which I agreed to. She also told me that she was going to pool the phone call because I was given false information. Over the next three days I was unable to get back in contact with her. I spoke with Bailey I spoke with Frenchie and another representative Victoria. All of which I left several messages for her to call me back. But she never did, again I would leave several messages on her voicemail and with other representatives all resulting with no return phone call. st pump, his special formula, and all his medical documents are in my trunk. I feel like this situation was handled totally wrong.

I had such an awesome experience here at UsAutoSales there cars were beautiful clean and I’m so in love with my purchase. My sales rep TJ was so helpful and put me in a vehicle just for me and my children I’m so happy and I totally love my car. Awesome place thinking about getting a second car . Woot woot

Why does your phone system only allow you to wait for about 5 minutes before it hangs up on you? I went from being 1st to being hung up on, called right back and was 4th. I get to next in line then get hung up on. This happened for half a hour from 6-6:30 today. Trying one last time now

I purchased a vehicle that had been in a "minor" accident, come to find out, it was a MAJOR accident.. I was told someone from upper management would be contacting me, it's been 2 months so I told them I wouldn't make another payment until I got some kind of resolve to the situation... Well they immediately turned off my car and repossessed it a couple of days later... I still have yet to recieve a call from anyone.. this is my second vehicle purchased from them... my first experience was great... you'd think a returning customer would be treated better

I will never refer anyone here again. They have a referral program set up and you are supposed to receive $200 for the referrals. They mentioned that it takes up to 10 days to receive the check and it's been past 10 days. I keep calling and no one seems to have any answers even the manager Mark. He said he would call me back about it and never did. I called and left a message for corporate in regards to this and they haven't reached out to me about it either. If they don't want to give referral checks, they shouldn't tell anyone about the program.

T.J. Johnson is the person to see! He made what I thought would be a long process simple. I applaud him. Keep it up Mr. T.J. thank you for being a man of your word. Ms. Sheri was excellent and very thorough at closing. She really knows her stuff. Excellent Customer Service hands down. Thank you for keeping me focus.

They worked with me and even when I didn’t have enough for a down payment they gave me a chance to come up with some more money.