University of Toledo Federal Credit Union Hill Ave, Toledo

In general, the bank tries to help its customers and give good service, but sometimes phone calls and emails are not answered. I lost all of my banking records after they switched computer systems. It made tax season very difficult. I couldn't get records of my utility bills for 2016. You're probably still better off banking here, instead of a commercial bank, because you will pay lower fees.

I applied for a small loan on Monday. I got them the taxes they asked for on Tuesday. Wednesday I heard nothing and called and was old the loan officer left early at 1 PM... they close at 4 PM so I wouldn’t know until tomorrow. It’s now Thursday, 3 full business days after I initially applied. No one called me I had to call them multiple times only to find out after 4 days of wasted time that my loan was denied. No advice offered no option for a co-signer, nothing. I have a Credit score of 641 just pulled today. I applied for a loan for just $3500. I will be closing my account with this credit union. I had multiple loans with them in the past ALL of which have been fully paid even two car loans! Shame on you and your absolutely terrible customer service. The fact that I had to call you this many time is unacceptable Bev needs some serious training.

Not only were the staff / loan officer rude, they also have horrid rates. Went in regarding a vehicle loan and they told me I'd have at least 8% interest rate with co-signer. Lady also had the audacity to ask me if I had a job when inquiring about a loan. Went to Focus Credit Union and they gave me a 4.19% loan on the vehicle I wanted without co-signer.

I had an account here due to being a recent graduate and deciding to keep my account open. I had previously intereacted at the UT campus personnel. But this office personnel, they are not friendly. They act like its so hard to speak when i came in. I thought about transferring my money into this credit Union but the last and final time i came it it took minutes for the front desk staff to even address. Sad

I would say probably a good banker for the students to have low interest rates. Also only the students of UT are allowed to open account here. I like their service too. Just trying to do everything online.

Staff always go above and beyond. It’s like family.