University of Hawai'i Federal Credit Union S King St, Honolulu

Extremely disappointed in the way I'm being treated as a new customer. I tried to make a purchase the other day and the order was cancelled due to the item being out of stock. I received documentation from the merchant that the order was cancelled and that I wasn't charged yet there's been a hold placed on my card for the past few days that these guys refuse to remove to give me access to my funds. I reached out to the merchant and even sent documentation to the bank that the purchase did not go through and they still refuse to remove the hold so I have access back to my hard earned money. I'm beginning to think they are just keeping the hold on the card because they want to see me upset as I've given them more than enough proof that the order was cancelled and I wasn't charged by the merchant. This is a terrible way to treat local consumers, especially with the economy being the way that it is and people just barely making it financially.

I've been with UHFCU for over 20 years. I find that they tend to have the best rates in town. Their savings/cd rates are usually better than other places, and their low minimums make it easy to start earning interest for those getting started with small funds. The McCully branch also has a free self-serve coin counter machine that deposits directly to your account. Just bring in your jar of coins. No need to sort, count, or roll coins anymore. The machine does it all. Service no matter where you go is generally quick & the staff is friendly & helpful. The McCully branch is nice, bright, clean, & cool with ample free parking in the ground floor garage. If you don't want to go inside, there's an atm with dropbox next to the front entrance facing King St. It's visible from the street, so it feels fairly safe. The Manoa Marketplace branch is located between Subway & Brug Bakery in the shopping center with plenty of free parking. The UH Manoa branch is a service window outside the cafeteria in the Campus Center building 2nd floor. Their focus is the UH community so that's where their branches are centered. If you can't or don't want to go in person, you can also mail your items to deposit, call in, or use their website or mobile app to manage/deposit items to some extent. For convenience, you can also use the fcu shared branch network to access your account from a credit union near you. Overall, UHFCU has great service, rates, & various convenient access methods.

I joined UHFCU at least 20 years ago (sometime early 1990s) and I think it is the best bank I ever known. Staff is very welcoming, friendly, and eager to provide information when needed. All my accounts, even my checking, gives dividends at the end of each month, and they’re all free of charges. I do all my banking online now; with UHFCU providing echecks free of service. However, in the event I get a hard-copy check I need to deposit, I can use their very convenient mobile deposit on my phone. They also have an agreement to use First Hawaiian Bank ATMs free of charge, that are all over the islands (there is another bank too but this one is plenty for me). I can get cashier checks made out free and can use their notary public services also free of charge. I’m very happy with the bank; wouldn’t bank with anybody else!

Friendly staff that responds to inquiries quickly. UHFCU offers great rates. The options to bank online or by mobile has been convenient during this pandemic. Lastly, the newsletters help keep me informed about new opportunities for banking.

This credit union has not disappointed me one bit. The service is impeccable and the staff is friendly. RJ has helped me with so many things. From assisting me with trying to make things better with another bank to understanding the little details with my accounts. He always remembers me and makes a point to ask how I am doing through all that is going on with this pandemic. He is not the only one that remembers me. After coming in 2 or 3 times the tellers start remembering who I am and I don't even come in everyday or every week. I would recommend this credit union to anyone.

I've been with UHFCU for over 20 years. They helped me when I ran into some financial problems about 10 years ago, even to the extent of providing me with personal unsecured loans. I could not have resolved my financial problems without them. I would recommend them to anyone without hesitation.

From the moment I first walked into the UHFCU branch, I was welcomed like I was family. I was greeted genuinely by all the tellers and each one contributed to my banking experience with utmost care and efficiency. I wish all my banking experience was like that day. Great job UHFCU!

I've been withUHFCU when I first started as a student in the 90's and still with them. Before mobile service, one of the representatives would come on campus and assist with a smile. I loved the calendars which was available around October for each upcoming year but lots of things have change but never the friendliness or great customer service.

I had a really nice experience while opening my credit card account at UHFCU. Jacyee was really nice and thorough while answering my questions about the credit card. She even called me back after a few weeks to ask if everything was okay and to remind me to pay my balance. It feels like UHFCU really care about their customers.

UHFCU is my first choice financial institution in Hawaii. The employees are professional and friendly, and very helpful. Branch location and hours and convenient and accessible, and the online banking system makes life easier. I recommend UHFCU.