Unity One Credit Union N Tarrant Pkwy, Keller

Worst customer service ever, getting ready to close 2 accounts there. Lauren Barreto is the manager went in twice to talk about car loans and mortgage options. She is not helpful and so rude, she has attitude like she is doing you a favor, not willing to answer questions and rolls her eyes at you, I dont know why someone with zero customer service skills is working at a bank, thank you for the help realizing that Unity one is terrible. Took my business to Chase Bank where they offered me a way better rate at 3.7 and awesome customer service.

Horrible service! The assistant manager Lauren has zero customer service skills and knowledge in sales. As a business owner looking to transition to a smaller credit union from chase, I visited this location in hopes to receive information on what business account was sutible for my business needs. Lauren not once took the time to ask what my business needs we're and instead simply handed me a folder with a pice of paper. Her interaction with me was completely disrespectful and demeaning. I have never been treated so poorly. I truly hope Lauren receives proper training in customer service and sales so another potential or current customer never has to experience the horrible service from her especially considering the fact that she is in a MANAGEMENT position!!

When making deposits and other simple transactions at the branch (which is a shared branch for me), the tellers are always fantastic. However, the Branch Manager and other managers at this branch have no idea what true customer service is. Kathy, the branch manager, is sore and bitter. She makes it known that helping a shared branch member is a large inconvenience for her and she will go above and beyond to make it "impossible" for her to help.

It is a good place to bank,cheeper, cleaner,more honest. It's true there some imperfect people but if you get one ask to speak to Jacket. She is the nicest most honest person in the WORLD. She will haft to call you back but she will fix it!

Completely agree with the previous rating ...The Credit Union Manager (Lauren) was absolutely the worst experience in a "service" industry I have ever encountered. I have banked with a shared branch since its inception and use UnityOne Credit Union all the time. (not this location ever)! I even banked at UnityOne previously with a non-profit. If (Lauren) would have taken 2 minutes to verify that my (first and middle name) is the SAME person...or even called the shared branch to verify.....but no; instead she just grabbed by ID's threw them at me on the counter and said she couldn't help me!! Really?? She should NOT be a bank manager simple....!

The tellers are such nice people. They do such a great job feels like family, and also Katy and Lauren are great on what they do helping customers.

I’ve tried to call multiple times this past year and I get the same “No one is available to take your call”. This branch is the worst

Terrible Customer service. Irrespective of their professional behaviour when they make mistake they act rude towards you and ignore 90% of the stuff you tell them. Worst Experience every time I go there.

Their commercial drive thru lane has been closed for at least 6 months i guess they dont have enough money to fix it..i agree with the previous comments about the manager also

I like this branch! Everyone is always friendly and I never have to wait in line.