United Federal Credit Union - Jenny Lind Jenny Lind Rd, Fort Smith

All staff are so prompt, pleasant, and know their jobs inside and out. I have never had a negative experience at my branch. I am shown respect with each visit and my most recent activity was completed so quickly it was truly an outstanding experience - Thank you Katie!

I don't leave reviews often. UFCU was a private credit union back ten years ago, I'm not sure if they still are. My Employer offering me to bank with them is the best decision I've made, and I'm grateful. They have always been accommodating, helpful, and have great staff. I'm very honoured to be a member. The last ten years have been great. If you can get an account with them, trust me, it's worth it.

Never had a problem until today. Not sure if the girl working was/had a bad day but try not to bring your own personal problems out on customers that was being friendly and compliant towards you. Treat others the way you’d want to be treat at your establishment.

They are all very professional an helpful I’m thankful I’m a member

The absolute worst customer service. I went to get change from the drive thru and I did not have my member number. I was in a hurry and the woman stated that she had to my number. I asked I just want change. She copes an attitude and snaps back that she has to have my member number. I said just send me back the cash back and she slams down her pen and throws the tube back in and sends it back. I will Close my Account Monday! Horrible.

Natalie took great care of us and was a delight to work with. Very pleased with everything. Definitely the best United branch in town.

Great bank and an even better environment. Natalie is always so friendly and helpful. I highly recommend.

Always greeted as soon as I walk through the door. Great customer service & always very friendly!

Always professional an friendly, been since 2003... great place to bank !!

I went to get a roll of quarters and for 2 $5 bills........lady stated she needed a member number to do this..........while making her statement she put my cash back in the tube and sent it back then just walked off in the middle of me asking why..........I went to the bank directly next door and they gave me a roll of quarters without even a blink and was nice as could be..........UFCU your customer service is horrible and it isn’t a very good marketing strategy to draw customers with rude personnel and poor policies, if that is a policy, or this lady was just being lazy.