United Community Bank Morrison Moore Pkwy, Dahlonega

I am a happy and grateful customer when it comes to United Community, but this one in Dahlonega really gave my wife and me a hard time. Prior to an out of country trip, we went to the bank and got a travel advisory. We thought everything was squared away, since they told us it was, but when we tried to use our cards, they were declined. Strike 1. Luckily, I received a text where I could confirm that this was in fact a valid purchase. I responded as instructed and then received a second text saying that I could use my card. However, once again, it declined. Strike 2. I then went on my app to have a live chat with a representative, and after submitting a form along with my social, they finally said that I was good to go. I went to the register for the third time, and it declined. Strike 3. And so went any memorabilia and souvenirs for our honeymoon. Once we got to the airport, my wife’s card was miraculously approved to check our bag in, but since there was still hours before our flight, we were in search of a meal. After waiting in a busy airport Wendy’s line, we were told our card declined. I had previously tried calling UC’s customer service number but got nowhere, so my wife tried calling directly to Dahlonega’s representative. Once finally getting ahold of someone, my wife was treated rather poorly, but at least after withstanding all the frustration, her card was activated as it should’ve been a week prior. Moral of the story, either one, drive the extra distance to Clermont or Cleveland to do your United Community banking. Or two, leave your card at home and bring a surplus of cash when traveling internationally.

Patricia went out of her way to get me what I needed and made it happen, go to her window, she is the nicest person

Very rude and unhelpful if you've lost you debit card on a weekend your stuck until a weekday. The staff person literally walked away and refused further help. You cannot get a replacement card since they refuse to allow you inside anymore and make you use the drive thru. You either have to order one online or wait until Monday and not all jobs are compatible with banking hours. I was incredibly disappointed in this because they used to be wonderful, they would just print a permeant card right there even smart cards. They basically hold your own money hostage.

Wish they would hire more or help people faster on Fridays. Been in the drive through going on 30 minuets so far and still four cars away from the window.

It is always a pleasure to deal with the knowledgeable employees in the United Community Bank..

Friendly, helpful, fast service the times I have visited