United Bank Robert C Byrd Dr, Beckley

The only teller I've ever encountered in my 27 years of banking questioned a federal postal money order and if it could be deposited. She gave me attitude and massive stink eye for the 15 minutes it took her to figure out it was legal. Please get genuinely skilled tellers with actual customer service skills She called and apologized after I left this review, which is boss, thank you. Originally this was one star. I'm pretty impressed that a BANK can apologize (unlike politicians, CEOs and spiritual / church leaders.) Yet the explanation is that they receive fraudulent money orders all the time. May I suggest not treating your customers like criminals. What ever happened to innocent before proven guilty? And it was still a FEDERAL POSTAL MONEY ORDER. So the explanation was rationalization and paltry in comparison to a genuine apology. Management obviously forced her to call and apologize.

My story begins at Kroger grocery last Tuesday evening, while trying to purchase food items for dinner. My card was declined, a very humiliating and inconvenient experience. This is how I discovered it had been automatically deactivated due to fraudulent charge attempts by a "Shae Ballenger" Facebook pay. There were 3 attempts…each for $100 dollars. When I was finally able to chase someone down from customer service, I was shocked to learn that, not only would I be locked out of my account and would have to wait "7 to 10 business days" for a new card, but the fraudulent charges that were currently "pending" could not be stopped/would be allowed to be taken from my balance...and I would have to take action myself to formally dispute the charges after they had been applied. In short, the automated algorithm to catch suspicious activity locks customers out of using their money for legitimate charges until they are able to get a new card, while in the interim, the very fraudulent charges that kick you out of your account are allowed to go through. A phone call, or even a text message alert would have been nice. This is not customer service. This is ludicrous. In the meanwhile, I am also watching all of my automatic subscriptions being cancelled...very inconvenient. To top it all off, I was still charged for the groceries from Kroger that I had to help the cashier restock...a complete embarrassment. I am seriously considering pulling my accounts to a new bank.

I have banked there for 26 years,never had a problem, people that work there are very courteous and friendly

I’m surprised to see positive reviews for this place. Not that this review will do much, but it will make me feel better. I’ve had nothing but horrible experiences every single time I’ve been. I have a great relationship with the Sophia branch and great experiences with the 1-800 number and go here because it’s closer to my job; however, recently I’ve had issues with a deceased family members account. Due to certain policies in place, we have to figure some stuff out. I understand completely that there are certain policies in place for these things and things they have to do because they can’t just hand someone’s money out, but we have turned in every single document they have asked for BUT no one can access it after 4 pm. *side note, somehow after 30 minutes of not being able to access it, they magically got in and they tell me nothing is there* So, not only did I I have to beg them to try to figure it out for me, they are also super disorganized and have lost certified/official papers (that is unless the manager has them, which they can’t find out until the next business day because of the time I came, which again is just super helpful for those of us at that work and can’t come until after 4). So I go and explain how frustrated I am, and repeat that the frustration is not directed towards them but the situation and they are extremely rude, disrespectful, and dismissive - I specifically dealt with “Meredith” and “Mary.” It’s amazing how when in a time of grief, you have to deal with messes like this, and have little to no help from the bank. It’s not about the money, but the fact that money has been deposited and taken out from places that won’t stop until we get a death certificate, which takes up to 6 weeks. So special thanks to this worthless branch for making a horrible time in our lives, a lot worse.

Sabrina, the loan officer, has been an absolute hero! We called probably 7-10 lenders (not exaggerating), and Sabrina is who was finally, not only willing, but also eager to help us. She has a chipper and friendly attitude, she’s organized, answers the phone, happy to provide answers and updates... we are so thankful for her top notch service!

4 o'clock is a bad time to close on a week day especially on Friday evening. When the majority of people get off between 4 and 430. Plus the staff working today were quick and got me through in no time

Nice and accessible, pretty friendly staff..

Awesome staff..Very friendly and helpful..Pegg is the best