Truist Robert C Byrd Dr, Beckley

If I could give zero Stars I would. The service was good when we open the account around last May or June, and we haven't spoken to them since then.. We went into the bank and we're not acknowledged ,wasted a half an hour of our time and left. made Five phone calls without any return calls. The service has become atrocious go to another bank or Credit Union. Credit unions are always better than banks anyway.

Honestly there have been so many issues with this bank it's too many to list the one and ONLY good thing about bb&t is they have a FEW really good professional tellers

Truist has the WORST banking web site ever. There is no way to see what checks are outstanding aka "pending". The bank's balance may be $326.43 different than yours, but you can't see what checks have not been cashed. Plus, there is NO WAY to email them a question. They did away with that. I'm moving to Citi

Time to change banks, this bank charges me twice for items it already charged me for, my account got overdrafted because they made a mistake refunded me but I paid the overdraft fee I would go with another bank.

Tellers are friendly but the service is so unbelievably slow. You sit in the drive through for at least half an hour on an empty day.

I have been a customer since they were One Valley. Karen Ewing just helped me get another business loan and the process was smooth as anything I've ever done before. We have all of our money in BBT, our home loan, and our 401K. They are the best in the business!

Closed 4 hours early bascailly told me to get lost when I showed up at 2pm. Will be moving my business account Monday as they have also failed to deliver my card after a month and a half.

I have been calling every day, multiple times a day, for over a week now and no one will answer a phone or return a call. This is getting ridiculous. I’ve literally been trying to close my BBT bank account for over 2 months now and it’s an endless hassle of phone tag.

Worst customer service——rudest teller named Kim I have ever came into contacted with—if you pull up to the window and get her request another teller—-absolutely horrible customer service

Extremely poor customer service, walking into the bank sat down and wasn't even acknowledged, wasted a half an hour of my time and finally left.