United Auto Credit Corporation Sardis Rd, Charlotte

Alma was great she listen to my questions and gave the best advice. Great customer service

Lindsay was great today!! She got right to the point and explained everything to me. She really took a big Burden off of me. I didn’t even have to talk to anyone this was though chat. Pretty cool!! I was going to be a few weeks late on my truck payment this month and she took care of it never questioned me or nothing. Told me I wouldn’t have to worry about ppl calling Harassing me over a payment that I’ve had held over for a few weeks. Thx so much.

The lady I talk to was very nice and full of energy And told me everything I needed to here

Please stay away if possible. Make arrangements to get your credit in order so you have choices to make strides in your credit situation. Had a situation with these crooks, forcing us to buy back a loan because they delayed a first payment 4 days. We didn’t buy back anything. And we won’t. Customer was happy with the truck, and still is.

I thought these people was good. But their not when you are a new customer they treat you good at first. Then when you start your payments. They start to get real rude. If you are having trouble with Your finances they don’t let you change your billing date. I can’t wait to get rid of these people they are the worse I would advise nobody to use them they are no good. If you want to be hound down for five dollars then this is your company. Talking to the manager or supervisor does not help they all in cahoots together. Nothing changes they’re not out here to help like other auto companies they just want their money back plus interest and that’s that. When I get rid of these people I will be the happiest person in the world. The worst auto company I ever dealt with.

Refuses to accept valid buisiness or personal credit or debit cards. We have tried several times to make payments and united always finds a way to say the cards are invalid. These are buisiness accounts with thousands of dollars in them and United is the only buisiness that cannot process payments with us. Wants you to submit payments in cash at Walmart. It takes a minimum of 6 times for paperwork to be sent in in order to update their system. From dealers, insurerence companies or attorneys everyone has had issues with this company. I just spoke to 3 supervisors and was on the phone for an hour. Magically the 4th person was able to run my card for the amount due. Avoid using this company at all costs. They are rude unprofessional and have no idea what they are doing.

I spoke with a wonderful lady named Joshlianie, she was very helpful and super nice!

I’ve dealt with this Corp for 3 years and never had a problem until my last payment. I was told that my final payment was in December which was consistent with my records. When December came I made my final payment and the service rep celebrated with me on the phone. I go on with my life and I receive a call in January saying I owe $24. So I called to pay and ask what the fee was for and the “Team Lead” informed me that the fee would be waved. I didn’t hear anything else from them until I was notified that my credit score (that I worked my butt of to get in good standing) dropped 93 points because I didn’t pay $24 that was supposed to be waved.

Remember that there is a reason you are getting a loan from a subprime lender. Be happy that a company is willing to put up the risk! Just paid off my vehicle with them. Couldn’t be happier. They were great every step of the way.

Abby A helped me when I needed it. She was polite and very professional. Most companies won't even allow you to cancel anything but Abby understood where I was coming from in my situation and helped me out.