Infiniti of Charlotte E Independence Blvd, Matthews

Wonderful experience. Our salesperson was attentive and professional. We got the vehicle we wanted at the right price.

The Service Team (my frontman, Steve Kinslow) at Infiniti on Independence Blvd is as good as it gets when it comes to customer service. I have a car with 120K miles and do a fair amount of driving for work, so I rely on premium service when I need to see them. I've never been let down and regardless of my troubles, they always do what's right and in my best interest. Highly recommend for anyone looking for an exceptional service experience.

I did this thing I like to call, "Building My Car!" Once I checked all of the boxes of what I wanted in a vehicle, the Infiniti QX60 is what I came up with. So, I began my quest to finding my perfect match. I live in Virginia but was visiting family in NC. I explored several dealerships but none of them met my expectations of finding my "Jewel". So, I called Infiniti Of Charlotte (IOC) and told the representative that I saw my dream vehicle on their website. I explained that I was in town from VA and wanted to check this particular vehicle out. Philicia gave me an appointment time and that's when my adventure went to another plateau... When I arrived, I was greeted by the sweetest and cutest person, who I like to call my Angel, Sandra. She said with a smile, "You must be Kia!" As I looked around I saw a clean, well-kept facility and on the monitor, "Good morning Kia!", along with others who had appointments that day, but before I even got that warm welcome, the vehicle I asked about was sitting right at the front door! Shiny, clean, and ready just for me!!! Long story short, because I could talk about this all day....After my test drive, falling in love with the vehicle, discussing the particulars of having my own financing, and this was a early birthday gift to myself, I walked out... I didn't think I would be able to handle it all and felt overwhelmed from my previous dealings with dealerships. Just as I was pulling off, Sandra and Kevin came to my vehicle. Not only did they give me peace of mind, Kevin was able to get me a lower rate than my bank, more coverage than what I expected, and most importantly, confidence in buying a vehicle..... I'm happy to report that I got my Infiniti QX60 thanks to the experienced, knowledgeable and caring people at IOC. Julius called the day after with a follow up and I'm so grateful for their time in understanding what I wanted, talent in providing EXTRAORDINARY customer care, and treasure of creating a patron for life! 🙂

Took my G37 in because of noise in the front of the car. I have a endurance warranty not sold by Infiniti because it's cheaper and covers everything bumber to bumber. Anyways the guy I dealt with was never prompt with calling me back when he said he would. Than they couldn't find a problem with the car for a week they had the car. Where are the real mechanics ? If the computer don't tell you what's wrong with the car they can't figure it out! And I have never dealt with a luxury dealership that didn't clean your car atleast a little bit before giving it back I picked up my car it was filthy ! I will not take it back to this dealer over all poor experience. Not to mention they gave me a loaner that was also filthy and had left over food in it from the previous person.

Awesome experience , Jesse was extremely helpful and professional in helping me purchase a car. Very honest and upfront, made the process smooth and stress free. Thank you again !

Infiniti of Charlotte has serviced my Infiniti SUV for the past four years. They have excellent customer service. Always friendly and helpful they turn my car around as quickly as possible or provide a loaner for me.

The experience was great. Professional atmosphere and staff members. Great experience and very efficient. Honestly, the process went so smooth it didn't seem real with such a high tech vehicle...you would think the process would be a lot more intense. Great service...thank you!

My experience at Infiniti of Charlotte was the BEST car buying experience I've ever had. From test drive to leaving took only 1.5 hours! Plus I received a great price!

I was very satisfied with how the TEAM at INFINITI of Charlotte made me feel "special" with the attention I received from the moment I drove up and when I drove off. I will have my vehicle serviced at no other location...NO MATTER WHAT THE PROBLEM MIGHT BE. I felt that comfortable with their knowledge and attention to my needs. Thank you INFINITI of Charlotte!!

Friendly service! Just should explain the car parts' theft barcode in a different way and actually have it included in the sticker price instead of talking it on and saying it cannot come off. Do not get the Gap insurance.