Umpqua Bank S Capitol Blvd, Boise

I went to the bank today with my kids to deposit money they had earned at a lemonade stand. We found out that my son, age 4, had fees charged to his account that dropped it to zero. Then they closed his account. They need to do further research to see what the fees were. So I have to explain to my kids that sometimes the bank doesn't keep your money safe, it takes it from you without notice. Ridiculous. They also got rude and aggressive with me when I told them just to close down the rest of our family's accounts. Really bad service, entitled employees who obviously don't care about their customers. I'm sorry I can't better convey what an absolute s-show this bank was, and can only encourage you with all my heart to steer clear. Ugh. Update: In response to the owner's comment you can see below this review, I did contact them. They did nothing and never got back to me. These guys steal from children, what do you think they'll do to you when you need them?

The men up front deserve a raise for how nice they are. They made my experience one to remember, even though my visit didn't go as planned. They were kind, and the head manager is sweet and very helpful.

Kudos to Kelly Jones at Ontario whose expertise today resolved a 25-day ordeal of getting my money out of a savings account.

Great service. Friendly staff. We love Umpqua.