Umpqua Bank Se Mill Plain Blvd, Vancouver

Only one of the tellers wore their mask appropriately, the rest had their noses exposed. Came in to handle a simple transaction and was given false information and when sharing my legal documents with the Branch Manager she rudely interrupted me explaining the documents to demand I listen to *her* speak when I shared the paperwork my lawyer sent. She and her banker were trying to get me to do something that would have hurt next year during taxes, a process that my lawyer and another bank assured me were wrong on Umpqua's part as well as unethical. My initial plan was to keep an account with Umpqua but due to the horrible experience as well as the shady information and behavior of their Branch Manager I will not bank with this bank. I would not recommend.

I came in to cash a check... I was waiting for a while, just standing there. For some reason one of the tellers (older lady with glasses) was just staring at her computer as I was standing there... Hello?! Turns out she didn't even know I was there. So that already irritated me. When dealing with this lady, it seemed she hadn't the slightest idea of what to do for a simple check cashing. After some equivocation, she left me to ask her coworkers how to operate the computer. I am old. I understand troubles with computers but this negative experience really made me want to go to another Umpqua bank in the future instead of this one.

On Monday 05/07/2018, I came to the branch at 11515 SE Mill Plain Blvd, Vancouver, WA 98684. When I walked in, the bank teller let me know that she's busy with another customer and she will be with me soon. I waited for 11 minutes, nobody was available to help me. Meanwhile I saw one lady and one gentleman stood behind the counter and talked. I felt like being ignored. Eventually, the gentlemen stepped to the counter and called me by his finger with unhappy face. I found that's so unprofessional and kind of rude. I was about to step out of the bank, then I heard "Come here!" without apologies for the wait (Instead of "Hello Sir, how may I help you today?" as the other bank tellers always greet to me whenever I come). He did not even say hello to me or look at me while I was being served. I have realized that it's just racist in some way by his attitude and the way while he served me, an Asian. Also he did not say thank you to me or asked if something else I need help. It such an unskilled customer service. His name is Conor that's showed in the receipt (in attachment). I hope he is not a supervisor or manager there, because it's so impropriate and unacceptable for the customer service.

PERSONAL EXPERIENCE WARNING: I was an Umpqua customer in 2016 and was under the impression that this bank held a higher standard and service towards their customers..... I was terribly wrong. I was hit with a service charge due to an error made by an outside agency investigating a tax discrepancy. The agent accidentally sent Umpqua a notice that prompted them to charge me $125.00. .... not once, but twice! I contacted the agent and told her what had happened and that I was charged these fees for her error and she said she would validate any dispute I had with getting the fees reinbursed. So I wrote a letter to the branch manager at the Umpqua on Mill Plain and Chkalov Dr., explaining the situation and the error and that the agent would validate my claims and provided him with a contact number for the agent to confirm my story and he refused to consider it and said that they couldn’t do anything! So I told him to close my account. I was completely shocked at how I was treated and the level or care and understanding that this institution lacks..... SO, NOW it is on my credit report and the only way to resolve it is to fold and pay them $367!!! .... or have it drag out longer and go to court! THESE PEOPLE ARE NOT HONEST OR FAIR AND LACK ANY HUMAN QUALITIES YOU WOULD EXPECT FROM A SMALLER BANK CLAIMING THAT THEY CARE ABOUT THEIR CUSTOMERS..... NOT MY EXPERIENCE!!! .....AND I WAS TOLD THAT THEY WILL NOT SETTLE AT ANY COST. The only other place I heard of a policy like that was our Government where we will not negotiate with terrorists...... I guess they consider their customers with grievances as terrrorists! WOW! DONT BANK HERE IF YOU WANT TO CONTROL WHERE YOUR MONEY GOES! .... THIS BANK WILL ROB YOU AND LAUGH IN YOUR FACE!

We have been customers at the Mill Plain location for 4 years. Every time we have been in we have been treated as valued customers. We have always been treated in a friendly and professional manner. Conor in particular has always had a smile and a friendly greeting for us. We highly recommend this bank.

Worlds best bank, hands down.. who else gives you cookies and coffee?

DO NOT MAKE DEPOSITS HERE. Atm machine dose not work and has destroyed three of my bank cards

Not too bad as far as banks go. Good service