Umpqua Bank E Mcandrews Rd, Medford

This is the first negative review I have ever written. I will never recommend doing business with this bank! Ever! Today I was denied access to my bank account because I couldn't remember one of the security questions which was "what month and year did you open the account". I knew what year it was but couldn't remember the month so while I was waiting to speak to a manager, I found out when I opened the account and provided it to the manager when she answered but was told since I wasn't able to immediately answer the question to the associate I was originally speaking to on the same call that I would have to go in to a branch or register for online banking. I tried registering for online banking and it said "unauthorized to access this resource". A bank in this country CANNOT deny an owner of a bank account access but illegally did so today to me.

Calling and no one to talk with, give me a break!! Plenty of options, not even 1 to ask a simple question. However a recorded message of a 13 minute wait, oh by the way a supervisor, will listen to my call!! If this going to be the way, you treat me, I will have nothing to do with your bank! Your a small company, you will never grow, with your attitude!

Great customer service! I can't recommend this place enough. Consider banking there if you want integrity and nice service.

They know me by name and they have cookies for you while you wait wait