UMB Bank (with drive-thru services) W 119th St, Olathe

This UMB Bank Branch is amazing. They are all so kind and eager to help. Liza has helped me on several different occasions. Not only is she kind and competent she is always able to resolve any issues. I appreciate her customer first oriented service, always having a kind demeanor and very friendly.

Best banking staff in the area for sure. When I visit this location inside or in the drive-thru, I am always greeted with a smile and feeling that the staff is there to serve.

Terrible service. Called this location to setup an appointment to get bank statements printed and the lady told me it would be a 25 dollar charge to print bank statements. She told me it would require lots of research and she told me to do it myself because it would take awhile for her to do it. I hung up and called another UMB location and they scheduled me an appointment and told me they could even serve me what I needed the drive through no charge.

I have been a member of UMB for 25+ years and my only complaint is the amount of time it takes to use the drive thru at this location. Plan on an average of 8-18 minutes! Even if you are the only car using drive thru.

I have been sent back and fourth from online customer service to in store trying to fix my situation and neither have solved my issue I’ve been trying for over 6 months now

called to get information on safety deposit box and all it does is ask me to leave a message. No option to talk to anyone.

They have friendly and courteous staff. Very nice facility.

Very friendly and always willing to work with accounts and customers.