U.S. Bank Branch W 119th St, Olathe

Under staffed!!! 45 min wait inside. 20 min wait in drive through. ATM ate my cash twice and response was that's not our machine we rent it. So I had to file a claim and it took two weeks for me to get my cash back. Meanwhile because it ate my cash I ended up with about $150 worth of service charges that they did not return to me

I have to go when I have to take the deposit for work and it is horrible. Where I go through the drivethru and there are cars in line...it takes so long. I don't know if they are understaffed or what. I had to start puting BILLS next to ONES or FIVES when i am doing a change order because I have gotten pennies and nickels in exchange even though I have both of those on my list already. They are not very smart. The customer service is not great. I am so glad that I don't go here personally.

Every time I come in here, there’s always a huge line and not enough staff. I heard the teller say they were 2 people short today, however, the manager was just watching everyone in line wait 20+ minutes for 1 teller. Im just going to move all my accounts to the bank across the street. At least they have enough staff to help when people are in a hurry. (Like myself).

This location used to give great service, but they are in desperate need of real leadership now. I have sat and waiting for extended periods of time in the walk up line while watching 3 employees do busywork and not service walk in customers. I used to know all of the employees in this branch and was treated well, customer service used to be incredible. Now, I would suggest either taking your business to a different branch, or just to a different bank altogether.

Too few tellers during busy times, such as lunch rush, Saturday mornings. Stagger employee lunches to cover customer service. Nicole is pretty rude. Sharon Rogers is very sweet, helpful. Too bad she is a loan officer, not a teller.

Atm ate our deposit of over 1000$ and the bank manager tried to sell me a line of credit rather than offering a provisional credit to our account. Way to help small business out. We are moving our accounts to Community America Credit union asap.

The drive thru is SOOOO SLOW!!! I have only used this bank a couple times because it’s close to my work. My regular US Bank location is amazing and quick....but I have seen people leave the drive thru because they are sick of waiting for someone to help them. It’s quite sad

I wish I could give a -5 rating to this company. US Bank is probably one of the most arrogant large banks around here. They do everything they can do nickel and dime you. If I had an offer to get lower apr at US Bank or take a higher rate at another bank, I would take the higher rate at another bank. The government should conduct an investigation into this bank and its practices.

My debit card was malfunctioning so I tried to have new card. I visited this branch and applied, waited, revisited, and I couldn’t receive it. I visited, applied new card again, waited and I couldn’t receive it. I am so tired that I ended to close my account. So bad.

The lines are usually long right around typical rush hours/lunch/etc.. but they've always been friendly. I think the comments are confusing this particular bank for regular banking experiences?