UMassFive College Federal Credit Union Springfield

Absolutely incompetent staff. Every time I’ve gone they haven’t been able to figure something out, or their system is down, or something isn’t working. Last time I was there I had to wait 20 minutes for them to figure out how to put a new roll of receipt tape I’m. They say they will give you a call back. It never happens. Bank itself holds you hostage on your accounts and refuses to let you close accounts. The banking app is down 20% of the time. You’re better off keeping your money in a mattress.

I love banking here. Saturday hour will be very beneficial. Problems I’ve had was that checks are not available Immediately after mid- night. Like they used to be. Also they are not a part of the boost your credit, if your looking for a lil boost from Expirian. I have to now open another bank account. :( Staff is amazing.

Opening hours are not Convenient for someone who works two jobs an does not do on line banking. This credit union should have Saturday hour available.

This is an unique and innovative place to Bank! Feels less like a Bank and more like a cross between a cafe and a community/meeting place. Loved my interactions- so glad I’m now a member!

Bad experience today my fiance is in the hospital and called to make a payment and the said they could not take a payment from me. So poor girl has to sit in hospital and get late fees ect.