Freedom Credit Union Main St, Springfield

Never open, even on days when they're supposed to be. I just want to put my money in my account, but it seems they're always closed. (Easthampton Location).

Customers of Freedom credit union..Alert Alert..I answered a email that was a scam..they took 123 out of my account charging Google games. I got a call from Freedom credit union call center asking if the charges were fraudulent I said YES!!..I called the bank the next day to file a dispute and to get my money back. Google denied the claim bc they didn't see any error they went and looked at my account but obviously they couldn't see anything 🙄. Well obviously you can't I didn't authorize the charges I talked to Freedom credit union to ask for help. They gave me provisional credit but the investigation was not final yet..today they sent me a letter saying we could not find any error and we will take the money back that you were scammed from because you PARTICIPATED IN By giving them your information. Are you serious 😐..the whole reason of being scammed is you think u can trust them and when you realize they are liars...the bank is supposed to protect and help from this. OBVIOUSLY NOT FREEDOM CREDIT UNION IM SO DISAPPOINTED IN THEM AND HOW THEY HAVE THERE CONTRACT WITH MASTERCARD BC I WANTED TO APPEAL AND THEY SAID I CANT AND THEY HAD THE FINAL WORD! THE LADY THAT I SPOKE TOO I WAS LIKE O GUESS YOU ARE FINE LOSING CUSTOMERS BC SHE JUST SAID SRY MAAM AND ENDED CALL. I SUGGEST YOU BE CAREFUL WITH THIS BANK!!!!!

With them for years, they denied my small auto loan of $10k(With 3k down) because of some unpaid student loans from a discredited school that lost a lawsuit with the state, and the DOE is in the process of forgiving and removing from my credit history. They didnt even talk to me about my situation, just denied me. Everything else on my credit is perfect. And credit unions are supposed to work with you the most. Dont want their business anymore even if they had a change of heart.

I was interested in a HELOC but had just been denied a refinance from another bank due to some renovations in-process at my home. I CALLED to ask about their qualifying criteria and was told I had to fill out an application online before someone could speak with me. I filled out the application, but paused when it came to the credit check authorization. I had to check the box (or else you can not submit), but I added in the notes of the application that they did NOT have my permission to pull my credit without FIRST reviewing my appraisal report and letting me know if I met criteria for their financing. I reassured them in the note at the bottom of their application form that my credit score is not in question. In fact, I logged into my credit karma app RIGHT THEN so I could give a current reference... well wouldn't you know it, when I logged in to the app, I saw that they had ALREADY done a hard credit pull!! BEFORE I HAD EVEN HIT THE SUBMIT BUTTON ON THE APPLICATION!!! Since I had not hit submit yet, I went on in my note to describe what I had just discovered and that I was very upset about it. I very clearly wrote that if I did not meet criteria for financing due to the condition of my home that I would be expecting them to retract the hard credit pull since I had NOT authorized it in the first place... Fast forward 2 months of jumping through hoops and wasted time and don't you know, I was DENIED financing because of property condition/appraisal issues (I have $100k in equity, it's just that some things weren't up to code... I was trying to get financing to bring it up to code... so pretty much I'm SOL). They now refuse to honor that I did not actually give them permission to pull my credit, they refuse to change the hard pull to a soft pull or retract it completely, which was what I explicitly wrote in my application. Apparently they do not actually READ the applications. Considering how clear I was about authorization and also how easy of a fix it is for them to simply correct this matter with the credit bureaus, I am disappointed in their lack of accountability and tone deafness to my request to simply honor what was clearly in writing. After 2 weeks of asking and waiting and the issue getting passed up the chain, the answer was still, "No, we will not be retracting the credit pull because you checked the box. You should have called to ask your question"... Wow... Now I have to waste my energy filing a dispute with the credit bureau and the BBB. What a waste of everyone's time... shake my head...

I have been with them for a long time and love this banking institution. I had a few glitches at first but they were due to my misunderstanding of how they operate, not their fault. After that , its been nothing but banking bliss :Great loan interest rates, people going out of their way to help me in frustrating situations, always a smile and updates on things that I should know about that will help me. I love this place and anyone who has a bad word to say : I dont doubt that your experience happened. But what I will say is that if in fact it was Freedom's fault.......let us all know your secret on how youve lived your life totally mistake free. It might be the answer to global peace and the Utopian society that we've all dreamed of living in. To anyone else who thought it necessary to dog Freedom, Id like to encourage you to get out of your own way and give them another chance. My hope is that you'll get to that place that Im already at, the place of total satisfaction and feeling that you re in the best of hands when it comes to banking. Freedom Credit Union...only place to bank. Believe it !!

I'm SO frustrated with this bank. I do a drive through deposit and they dont give me my debit card back. So I drive back and their closed! And they dont open till Monday and its Saturday and I got things to buy and do and now I cant. They seriously messed me up. Watch when I go get it, they wont be apologetic at all. How does a bank teller forget to give someone back their card??

If you are any bit of a person who can afford to bank somewhere else, do it! I’ll pay the extra dollar and save on random account fees also known as “glitches” to them, and for experienced and knowledgeable staff. *** Remember a .25-.5% difference of loan rates is only saving you pennies! Save yourself and RUN!

Freedom Credit Union Definitely don't care about members, just the money they discriminate me very bad customer service.

Great experience. Everything was made clear and all my questions were answered. Karen Kaboray contacted me promptly and made herself readily available in helping me close on a loan. Thank you.

Communication is key. If you tell your needs they will help you out. I had minor issues with some processes but they figured it out when I looked for assistance.