U.S. Bank Branch W Main St, Blue Springs

I recently opened an account at US bank, and I couldn’t be more disappointed. I asked the bank what was the best way to transfer money from another bank to my new account…. I was told money orders were the best way so I did just that thinking this would be same as cash essentially. After making a large deposit I noticed it wasn’t posting right away so I went back to branch to be told it would post next day. Went to bank 4 days later still waiting on it to post to be informed it would be 10 business days because acct was new. So now I’ve deposited everything I have in this account only to wait 2 weeks to get my money. Went to branch with receipts and all necessary paperwork to prove the money orders weren’t fraud, I was told they would try and speed it up for me so I could buy groceries and make my house payment. They said they would call me later on Monday, or next day which was Tuesday……. It’s Friday and still no call or no post to my account! Now my house payment is late which brings late fees!!! Really put me in a bind!!! Nobody cares!!! So needless to say as soon as it posts and my direct deposit goes in 2 days later I will be closing this account asap!!! I refuse to do business with a bank that treats me and my family this way!!!! Very dissatisfied and disappointed. Really expected more from a bank like US bank!!!! Live and learn! Wouldn’t recommend this bank to anyone!!!!! Not even my ex wife!!!

I have a Focus debit card with US Bank. I was able to go inside without any problem and make a cash withdrawal no problem when some branches have directed me to the ATM.

I have been with US bank for 15 years. This branch a long with a couple others in the city are the worst i have ever seen. This is the main branch we use. I went to make a deposit for our buisness the other day and never got to even see a teller after waiting in line for 20 minutes. Your regular (covid) wait is at least 20 minutes plus. Because they have 2 tellars at a time in their working their tails off, instead of adding some more help. If i cant walk into your bank to get help i shouldnt be stuck in line forever outside. The hours are also a joke. I get usbank is trying to cut costs, but it WILL come at the expense of your customers. Im about fed up! -From a 15 year customer.

I want to sing the praises of this bank! I have been banking at US Bank in Blue Springs since they opened their doors (and I have accounts at 2 other banks in the Blue Springs area as well). US Bank has ALWAYS been superior! Their tellers and their bank officers are always knowledgeable, helpful, positive, responsive, professional, and friendly. Their advice is valuable. When they had a home loan department, it was also exceptional (we have financed 3 homes through this bank. Their expert guidance has saved us thousands of dollars!) I look forward to visiting the bank because I know that it will be a pleasant experience. Thank you to the entire team! (By the way, they also have coffee available if you are wanting some and pleasant bathrooms for their customers if you need one - the other two banks have neither).

I absolutely love this location. I have come here for regular bank transactions, help with house closing and loan deposit, vehicle down payment deposit, getting a joint bank account with my wife after we got married, and various other things like getting tip money withdrawn from my account for our honeymoon. Not only have I never had a problem with all of these transactions, but the staff Is genuinely excited to hear about all the things we are doing and is extremely friendly and nice. They really go above and beyond. Thank you guys!

My favorite bank yet! Their customer service is outstanding. The manager Jessica really went above and beyond to help fix a problem on my account. She really knows how to treat customers. I’m extremely satisfied with their service and a very happy customer. I’ve finally found a bank I want to stick with!

Always get the best service, with friendly smiles. They always give the best advice and have helped me through my checking account for my first job, when I had to create a business and saving account added. And always get the best knowledge and help from the personal tellers. Haven't ever thought about switching! Thank you guys!

They have all the services of any bank except a delicatessen or coffee shop. I have talked with people who bank elsewhere and while fees are similar at least one different bank is seemingly more forgiving on some of their fees. I’ve banked here for over 10 years and generally I get along and my money is available worldwide.

Great employees, professional timely service and very customer oriented. Our favorite bank for many years. Jessica Fairchild and all employees are anxious to assist with any request.

Why are you not opening drive thru until 930? Covid isn't an early riser. This is insane. Its one thing to close lobby. Drive thru hours should not be shortened!!! Will be leaving us bank soon.