U.S. Bank Branch S Washington St, Naperville

Recently came to this location to obtain earnest money deposit. The teller informed me after waiting awhile in line that this could only be done inside which would require an appointment. I called to make appointment and had to wait outside in my car since they keep the bank doors locked. Then I was finally allowed inside and told to sit down until someone was available to help me. I was the only customer in the bank. The gentleman then proceeded to take his time helping me after I informed him that I needed to get the withdraw done in time sensitive manner to secure a home before another buyer. After completion, I then had to wait for him unlock the doors to let me out of the bank. It is hard to believe that this transaction became so difficult. The local post office nearby is allowing people wearing masks to come in/out without difficulty and with a limit to the number entering in the building. It shouldn’t have been this challenging to complete a simple transaction at US bank.

As soon as I walked in, every staff member immediately homed in on my location and stole all of my coins. Those coins were from my collection I wanted to put in a lockbox. You will not get away with this

I had a savings account here and the service and communication was absolutely awful. They ended up sending all of my money to the state for unclaimed funds after sending me two letters (to the wrong address) and not getting a response from me. All it would take was a phone call to figure out I wasn’t dead. The wait times are awful even if you have an appointment and the staff is unwilling to help with anything they don’t need to do by law.

By far the best tellers i have ever seen at ANY bank ive been to in my life. Keep up the great work

The service I received there is amazing and helpful to fulfill my satisfaction by the intelligent staff member name is parul samson. great to visit again there

Dropped my croissant in the parking lot. Bad jubies

Excellent customer service very friendly and accommodating

I love Us bank but this location have they have the worst customer service I never came back to here

This location wouldn’t make change for a local business. Chase down the street helped out immediately