U.S. Bank Branch E Alameda Ave, Aurora

I reported fraud on my debit card to customer service, and they said I would receive a credit for an overdraft fee that was associated with the fraudulent charge, but then they didn't... Not only was this the ONLY branch that had an available manager, but the manager looked into the issue for me and got it resolved. I really appreciate the level of customer service I received from this branch. This was "no hassle" banking, which is exactly what I need! Thank you, branch manager and team. Your positive attitude improved my whole day.

My lawyer gave me a check and this is the bank. The manager of this bank would not give me a y money off my check. Bank tellers were rude to other clients. This check is only for 13,000. They claimthey don't have money in the vault. Then I asked to open and this bank wouldn't even help with that

Worst bank ever, customer service is awful, don’t recommend this bank and this branch for anybody. Weakest bank ever. Attempted to change my name a couple months already, one time they told me the system is not working, second time they told me no bankers are available at the moment, this is disgusting. Can’t withdraw since beginning of May.

The teller was super kind and helpful when resetting my mom's pin number.

Been a loyal customer for 18 years. I tried to deposit a check for the first time in ages, and Its taking 11 days to process a check!!!!!!

Slowest bank in existence!!! And they are dishonest also. Waited almost an hour in the commercial line for 2 cars in front of me. Needed change for my business, now what employees can afford to be away from work for that long, to make matters worse, I decided to deposit my paycheck at the same time. Since my company also banks at US Bank, my check should be immediately deposited in my account. I always make sure to request this to avoid any delay, the teller assured me that it was done and I left, upon returning to work (late by 30 minutes), I realized it wasn't immediately available in my account. Sorely disappointed in the fact that I asked and was assured my check would be available to me. You guys are playing with peoples money and ability to pay bills on time. Please do better.

I was looking to open a checking account Dani (Daniela Vasquez) was such a great help, so nice so respectful she made me feel very comfortable opening a checking account gave me all the details I need, the process was fast it was easy she is a great bank teller I don’t usually leave reviews with banks but because of her I had a great experience that I usually don’t have with banks,if you are looking to open any type of account I recommend Dani (Daniela Vasquez)

Every experience I've had with one of the female tellers at this location has been terrible! She constantly messes up the information pertaining to my account, and has led to numerous headaches. She lacks proper listening skills and seems to be more concerned with her appearance rather than my banking. This establishment is terribly unprofessional and takes almost two hours to open a savings account as well!

Not only rude. Manager put a 14 day hold on a check I was depositing. Said the could not find the law firm that cut the check. A simple google search showed them otherwise and they still put a massive hold on it. the manager had his teller talk to me because he did not want to step out of the office. I have been with this bank for 15 years. Recommend banking elsewhere.

Since Covid hit I haven’t gone inside the bank. I been doing the drive through. I have a business account and a person account. Teller tells me she would like me to do the drive through for my business. I was the only one in the drive through for business or personal . Like what is the difference you can’t walk back or forth. That’s ok I’ll drive to another Branch. She must be a new hirer. I been going to this location because it’s closer to home. But I can do my service on the Colfax branch ✌🏼