U.S. Bank Branch El Paseo, Rancho Santa Margarita

We’re so sorry we’ve let you down in providing exceptional service, Marv. It’s never our goal to leave you feeling this way. I understand you've decided not to open and account with us. If you'd like to discuss this any further, please send us an email with your phone number to [email protected], including reference number 9654. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

Hello, Kirk! We are so happy to hear the team at your local branch was able to help you out during your recent visit. We will be sure to pass along your compliments so they know how much you appreciate them. We hope you have a wonderful day! The U.S. Bank Social Media Team

Hello James, thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches is a disruption for our customers. We are committed to making the transition as smooth as possible. As an essential service, we must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. We appreciate your feedback. ^Larisa

Thank you for bringing this to our attention. We definitely understand why it is important that our ATMs work. I have reported these issues to the appropriate party to have them fixed. We really appreciate you letting us know. If you would like to discuss the experience with us further, please email us at [email protected] with your phone number. Please also include your reference number: 3156. One of us will be happy to give you a call by the end of the next business day. All the best. ^Michael