U.S. Bank Branch W Grand Ave, Elmwood Park

Been banking with US Bank for nearly a decade for both personal and business accounts and haven't had any problems in all that time. Apparently they're ranked #1 for customer service. Went in today for a cashiers check and the banker was courteous, fast and efficient. Thank you US Bank.

Never had an issue with the personnel. But US Bank has not made life easier by taking away a drive thru bank THEN drive thru atm. Having mobility issues made the drive thru the best solution. You can't get money out of a cell phone so digital banking is a NO. And of course how many branches have closed in my neighborhood? I'm paying every other bank for the use of their ATM. Maybe ask clients what they need in the future...good marketing skill. As for me I think it's time to move on to a different institution.

When I first opened an account with US Bank, several years ago, I had a bad experience and closed it shortly after. The banker that assisted me opened a Savings Account without my consent and in the long run, I ended up paying unnecessary fees. I banked elsewhere for several years until I moved into the area. My daughter opened her first savings account here. I had no plans to open an account but to my surprise, I did. The branch manager did such a great job building rapport and so I decided to give them another chance. I'm happy that I did. The staff is pleasant and I love banking with US Bank.

It’s just so pathetic. And the manager ugh. They need better person running this place. Location is good.

Worker's are nice but unorganized and understaffed. Almost always a wait in line and it's a lucky day when there are two or more tellers working at once. The tellers aren't assertive enough to tell the crazies who want to complain or do complicated transactions to go and wait for a personal banker instead of holding up the whole line of people. As stated, the workers are nice and familiar but the organization is a mess and they are pushovers with customers at the fault of making everyone else wait. There seems to be no sense of urgency in those situations. If you can go to the downtown Oak Park one. It's beautiful and they actually staff the pace.

I was assaulted by a US Bank employee after a contentious transaction. I was rude and so were the two employees who were involved. I swore at both of them as I was leaving the bank. The male employee ran after me and shoved me with his forearm as I was halfway out the door. The police were called and an investigation is in progress. I was angry, but the male employee had no right to manhandle me. There is a bank on every corner in Elmwood Park. Find another one to do business with.

Poor customer service. Take your banking needs to another branch or Different Bank Alltogethter.

Incompetent staff always playing with people’s money. Save your time and go to chase. At least they’re willing to help you when issues arise.

Only my 2nd time here and both times i had to wait around 30 minutes to see a personal banker. While the other personal bankers were standing around gossiping.

Really disappointed they closed the drive thru ATM. No signs, notifications or anything. Just shut it down.