Fifth Third Bank & ATM N Harlem Ave, Chicago

Never have I felt so disrespected by a bank. I just moved to the area and it was my first time in the bank. But keep in mind I’ve been with this bank since when it was MB financial. I deposited a check in the area where I moved from. And it cleared for at least a week before I went to this branch that is closer to my new home. The teller I think his name is Carlo Asked me where did I get the check from. The check was cleared by the banks checking and balances system. But proceeded to question me where did I get the check from ! I guess maybe because I am black and Muslim I shouldn’t have that type of money in my account! This was my first and last time visiting such a rude and disgusting bank !!!

Sistem it's always down this location don't allow me to use the restroom it's very inconvenient it's not enough people working at this location services it's terrible

I went to this 5/3 bank and the young man Don Douglas was rude, he was Discriminating. I went to withdrawal money out and I gave him my ID he said it don’t look like me, then turn around and ask where did the money come from in my account. He asked was it a loan or what I told him no he then went to just go on and in about how my picture don’t look like me and need to forms of ID. Then he was passing ID around asking the staff do this look like her. He turn to say he have to call the last person that deposit in my account for verification and when it was direct deposit into my account. I will be moving forward with this complaint and Discrimination. Then ask me do he want me to close my account when I didn’t ask him to.

Ive calles My local 53rd bank which is the brickyard and rather your inside or in the drive thru even when you call there is no efficiency always a line in and out ive wsited 10 mins and had to hang up and call the 53rd on Harlem and North Joseph answered the call immediately and handle my transaction in less then 3 mins great job and thank you to this location for always answering calls and being so efficient inside and out this will be my efficient bank to go to I love my 53rd bank i think there great and the brickyard branch needs to take notice of how there doing such a efficient Job....Thank you Joseph and all at the Harlem Branch.

Amazing service and no security gate to go through when entering the building! Unlike other locations who make it difficult to enjoy the service and experience because young have to go through a "full TSA security check" just to enter the building.

Not a good bank took me two weeks to receive help with opening a account for online banking will not open another account with them again. Overall nice people but service not good.

Everyone here is very helpful and willing to go the extra mile to make sure you get the help you need 👍

This is the best costumer service in the area 5 stars for each person on this location

Amazing service they are so helpfull and nice persons

Beware of Donald Douglas. He is beyond rude. I went in to open a new account with a confirmed appointment. He said no one was there to open the account for me and was not at all apologetic. He wasn't even willing to accept that it was their responsibility to notify me that my appointment won't be honored. He told me to go to another branch in the most inappropriate way possible. I cannot believe I had such an experience at a bank. All other employees there were just looking like they were also embarrassed of their manager's arrogant behavior. I am thankful this happened the very first time I step foot in this bank itself, I saved myself from anymore humiliation. Note for Mr. Douglas - Sometimes people who come to your bank might be extremely rich even if they look simple! So be nice to everyone and don't judge a book by it's cover. Also, it is evident you hate your job! Why don't you leave!! Why are you waiting to get fired??!!