U.S. Bank Branch 39th Ave, Puyallup

After nearly 9 months of doing drive through deposits for my company I was informed today that "whenever you come through I have to deal with angry customers". I was flabbergasted. The car behind me was in a hurry, and thought laying on their horn, then exiting their car, walking to the glass and beating on it while shouting obscenities was acceptable. I went out of my way to remind the angry customer that they are doing their job the best they can and yelling isn't helpful.So imagine my surprise when after being called a 'c***' for asking an angry customer to not pound on their glass I'm accused of being the issue. If there is a bank etiquette such as 'if your doing more than x items we ask you come in' that is understandable but if this etiquette has never been communicated to the customer it is highly inappropriate to make it personal with such a statement. Top it off that we are in the middle of covid-19 and people are continuously encouraged to use drive up/contactless services it felt awfully tone-deaf. I work in retail, with covid we have to limit our customer count to 3 at a time. We always have a line and everyday I field countless angry customers who are not pleased at having to wait. However, I don't accuse other customers of being the reason I have to deal with such things(especially not right to their faces) I listen to the customer complaint, offer my apologies and rectify anything that I can, then I move on. Ultimately I left feeling ashamed and humiliated for simply trying to make a few deposits. "We are asking that if you have more than X items in a transaction that you come inside when possible as it helps the traffic of our drive through" would have been sufficient enough.

Went here tonight after going to dinner nearby and they don't even have an ATM. What kind of bank doesn't have an ATM?

It’s impossible to describe how limited this bank is. Just try getting bank hours by phone. You’re up a creek if you don’t have WiFi. Nice employees but bank itself changes policies at the drop of a hat. Wish I’d never moved my banking here

Lost my ID and my debit card. They wouldn’t let me get any cash out or apply for a new debit card without my drivers lisence even though I know all my security questions. Dumb bank. No way to get any money until after I get a new drivers lisence. Closing all my accounts here. I would suggest you do the same also

For two weeks now I have been fighting tooth and nail to get my money back that the ATM stole from me. Never use their ATM to make cash deposits. I no longer trust anything the bankers tell me due to the fact I was assured that my money would be in my account at the 10 business day following the claim and the problem is still not resolved going on 15 business days. Did I mention that when the ATM was counted the next day they found it to be over by more then the amount I am missing.

This isn't about this branch I particular but about the company. I recently took a trip to Canada, which is nothing unusual. We go there at least once a month and I always use my debit card up there, no problem. Without any notification, my card was locked after attempting to buy some food from a convenience store. It also cancelled my Amazon order for the textbooks I need for this quarter of school. We were stuck without money to purchase fuel in another country for an hour until a good samaritan loaned me some cash for gas. I was able to finally remove the lock on my card the next day. Whatever algorithm they use for suspicious activity is terrible and their entire system needs another good look. We will be paying off my Wife's line of credit with US bank when they open on Monday and will be moving our accounts to Red Canoe, a short distance from this branch who have guaranteed nothing like this would have happened.

Went in for my company to make a deposit nate and brittany were very rude and after i waited 10 minutes and even had to come back and they threatened saying they wont take my deposit... terrible customer service.

Brittany heinselman she dont know how to talk with customer Customer care told me different thing and she told me totally different I have been this bank around five time always they make mess with customer Next I change my bank just bcz of not good service

Horrible service went there to cash a US bank check there and they wanted to charge a $5 fee! For what to open a drawer? Goodness gracious...

This is the worst us bank ever! 40 minutes to get through the drive through!