U.S. Bank Branch Patterson Rd, Grand Junction

Can't talk to a banker on 24 Rd without an appointment, because they are short staffed. They were rude about this. Went to the White location. We went thru the process of getting an rv loan (which took days, and they were terrible about communicating) AFTER we got the loan approval, we noticed and mentioned not getting a loyal customer discount. They said they don't just give it to customers who have been with the bank for years unless asked, because 'that's how the bank makes money.' They said they'd get that added, but would have to start the whole process over, which would take days AGAIN. We are closing all accounts with this bank.

The WORST customer service I have ever experienced. Blatant disrespect and poor treatment from associate who obviously had no experience. Do not enter into business with Eric Carroll!!! Management took no action when this individual raised his voice and rolled his eyes at me after 45minutes of an unprofessional and unproductive encounter. I will be closing all accounts with US Bank.

The 24 th of June 2020 around 2:50 and 3:30 Drove through to cash a 45 dollar check and gave me back 25 dollars , I let her know and the teller asked me to give her the envelope back and I said “ sure “ so she gave me back the other 20 missing and gave me no apologies. Just said ( there it is ) not going back there . She didn’t feel sorry she did a big mistake .

If I could give this location zero stars I would! Sat in the drive thru line for over 20 minutes today to use the atm! The tellers at this location are slow and rude this isn’t the first time this has happened. Avoid this branch at all costs!

By far the worst bank I've ever been to. incredibly slow and terrible service. sat in a two car drive thru line for 30 minutes.

avoid doing business with us bank. They have notoriously horrendous customer service. Additionally, they seem to not be aware of anything that is going on in regards to your account. they are asleep at the wheel or retired in place, I cannot make a reasonable determination of which one of these reasons are to blame. Save yourself time, mental anguish and sanity and choose another bank!

Not very fond of this location. Never consistent with their policies. Has a very high turnover of untrained employees and because of that my account has been messed up more than once to where I am unable to use my funds. Which is very inconvenient. Love the fruita location. Go there! Don't waste your time!

Excellent customer service, many US locations and favorable bank policies, sometimes a line but worth the wait relative to some other banks.

Great bank, the staff has been friendly and timely in all of my experiences, thank you!

Don't you just "love it" when customer service gives you the WRONG INFORMATION. (Drive thru/up opens at 8 not 7:30. Sounded suspicious.) This branch is fine.