U.S. Bank Branch E Main St, New Albany
256 E Main St, New Albany, OH 43054, United States
https://locations.usbank.com/index/ohio/new-albany/new-albany-branch.html
- Saturday9:30AM–2PM
- SundayClosed
- Monday9:30AM–5PM
- Tuesday9:30AM–5PM
- Wednesday9:30AM–5PM
- Thursday9:30AM–5PM
- Friday9:30AM–5PM
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Reviews
T
Very friendly staff members at this branch. I wanted to thank Kaitlin at this branch for helping me with an atm inquiry and for her great customer service.
Thank you for taking the time to share your experience, Taylor. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kortnee
G
One of the worst bank branches I've ever been. And definitely one of the worst customer service businesses. The teller (Marium) had no intention to greet anyone or serve anyone without a weird attitude. Not that I care about whether he greets me or gives a smile to anyone, the attitude he had just makes him a bad fit at his job. It took me and the customer ahead of me 30 minutes, for a total of 2 withdrawal transactions. The other teller, Tori, was on the phone (granted it was probably business related) and was on hold the whole time but didn't bother to say or express anything. She was just enjoying the on hold music from her phone the whole time. The location is way understaffed, and ran by incompetent bank tellers.
Good morning, thanks for taking the time to share your experience. I apologize that the service you receive at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 1208 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather
S
Slowest bank ever. Sitting in drive thru for over 5 min now, no one has even greeted me. Another customer comes in the drive thru AFTER I did, takes his items before mine. Everytimr I come here, a deposit takes a minimum of 10 to 20 minutes. Not an exaggeration in the least. It has now been almost 10 minutes and I still haven't even been greeted. After about 10min, a gentleman finally told me some of the checks were not reading and they were having to manually key them in.
Good morning Sarah, Thank you for taking the time to share your experience. We'd really like to speak with you about your visit and to help however we can. Please send us an email at [email protected] with your phone number and reference number 10439. Once we receive your number, we'll give you a call within 2 business days. All the best. ^Caitlin
T
My husband and I opened a checking and savings account on 2/6/20. The branch manager Joseph Martin clearly didn't want to take the time to open the account, repeating over and over it will take 45 minutes to open it. Couldn't pronounce my husbands name then mocked his name saying "John, Shawn, whatever it is". We were waiting for cards in the mail and went in to get withdrawals for the 5 days we had our accounts. Joseph locked out my online banking the day we opened the account so I logged into my husbands online account to find they no longer were listed. I called the branch and Joseph said "Our back office closed the account it doesn't say why and a check with the remainder of your accounts funds are being mailed to you." No apologies and no other answers. Worst bank I have ever done business with.
Hello Tiffany, Thank you for taking the time to reach out. I definitely understand your frustration with the closure and we'd really like to speak with you about your experience. Please send us an email at [email protected] with your phone number and reference number 5032. Once we receive your number, we'll give you a call within one business day. ^Caitlin
K
Tonya is wonderful. She always greets us by name. She treats us like we're Rockefellers, even though we're closer to Sanfords! The staff is very nice and helpful. I was so happy to close my PNC accounts, and US Bank has never, ever made me regret that decision.
F
I called to open a new account to prevent being a victim of Fraud and a guy named Joe put me on hold for over 11 min never had the DECENCY to check on my standing! Just because I need my account for automatic withdrawals I’ll keep it! Horrible, HORRIBLE Customer Service! Im going to call the branch atvMeijers on Hamilton Rd see if they’re decent!!
Thank you for taking the time to review our New Albany Branch, Fred. We are sorry to see that you were put on hold for such a long time. We would like to speak with you and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 4111, and we will be happy to call you within 1 business day to assist. We look forward to hearing from you. Thank you. ^Ryan
R
One of the worst banking experiences that I have ever had.
Good morning, Rick. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 0546 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather
R
Always greeted when you walk in the door! Very friendly and helpful!
Hello! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team
T
The drive-thru ATM is one of just a few in town.
Hello Tom! Thank you so much for taking the time to leave this complimentary review for your local branch. Well, technically, the ATM :) We appreciate you and hope you have a great day! The U.S. Bank Social Media Team
Personal loan Providers Nearby in New Albany
- Personal Loans
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FAQs
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2. What's The Location Of U.S. Bank Branch?
U.S. Bank Branch is located at 256 E Main St, New Albany, OH 43054, United States. If you wan to visit them in person, simply use the map to discover a way to get there.4. Is U.S. Bank Branch an Agency? Or a Lender?
U.S. Bank Branch is a Bank. Or you can directly find CocoLoan, which is a lending broker, can assist you in connecting with 100+ lenders to get miscellaneous loans like installment loans online, browse this page to find out more.6. Can U.S. Bank Branch Provide Title Loans For Bad Credit?
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