Chase Bank New Albany Rd, New Albany

Re-opened my bank account with these guys today and had the pleasure to work with Zachariah! Also, Alisha, the branch manager was super friendly. Good people that will bend over backwards to make you feel welcomed here and taken care of. I feel like I'm in goods hands. Thanks again guys!

Pretty good service for the most part. The tellers are really nice at the drive-up and the bankers are polite. Generally very helpful. Chase bank customer service overall is always great, and the coverage all over is awesome. The mortgage lender Charlie however was not a good experience. Kind of pushed me off like he didn't wanna help me... maybe thinking I wasn't qualified? Not sure, I went down to Huntington and got a better loan there anyways. Additionally they never answer their phones. Otherwise it would be 5 stars.

Been visiting for years and everyone is very friendly. Cindy who usually works the back desk is one of the nicest lady’s I’ve met in the banking industry. Wish they could still embroider cards in store, everything is now on the app.

To be honest I wouldn't even give one star they have hands down the worst customer service I ever had in my left went to the bank to cash my pay check and they said they can when asked y the women just looked at me said idk like really thats ur problem solving skills so I went right across the street to pnc guess what I don't even bank with them and they cashed my check not one problem thank you pnc the crazy part is its a chase check and I had to go to pnc

Not sure about the bankers here. Very dissatisfied customer. I've had a less than positive experience this far unfortunately.

I've been going to this Chase for years. They are always friendly, professional, and helpful.

Wish they had walk up ATM