U.S. Bank Branch E Main St, Bozeman

Top notch bank, ethical company, and helpful staff. I’ve been banking with US Banks for 25 years with both my personal and business accounts. They have reasonable fees with the flexibility of a medium sized bank but the reach of a large bank. Things like free mobile deposits, a 5-star mobile banking app, and a wide ATM network are great assets. Reading the reviews below motivated me to write this one. I fear Bozeman forgot to be human somewhere along the way. The staff is underpaid and overworked like so many other workers in the country. The least we could do as patrons is realize that most of the USBank staff is trying to help. Knocking on Will as unhelpful is simply untrue. Quite simply, he is one of the most helpful people I’ve ever met. Give the local workers a break - they do not make the rules. Closing the drive-through is a function of economics. Leaving a sour review for the local branch because corporate closed down the drive-through is ignorant at best. Get the mobile app and welcome yourself into the 21st century. Try to be happier, people. The world is tough right now and Bozeman is a great place to live. Relax, breathe. Be thankful. Say hello and thank you next time you walk in the doors of the US bank downtown. Sheesh.

One of the worst customer service experiences of my life. My expectations were low, but good lord they managed to not meet even those. Specifically Ava and the branch manager Brian. They were generally indifferent and unhelpful and kept trying to blame their ineptitude on me.

As a customer for 10 years i highly recommend NOT using US Bank. After my account went negative I didn’t receive 1 statement via email or mail ( when I signed up and paid for both) or 1 call. They will continue to rack up your over draft charge of 30$ (Higher than most banks) until they auto close your account. I finally got a letter in the mail saying I owe them money, odd that the 1 letter I received was them asking for money. As a civil bozemanite I called to talk about what happened and tried to resolve it within the branch as I did not want my account to be closed and I got directed to a phone number to better resolve my conflict. After a conversation with a very grumpy employee I called the number she/he directed me too and it was to collect my debt, such great service! As a human being I made a mistake of letting my checking go negative and us bank was so quick to jump on it and make money off me. Too all of those are go have read this far please support local banks and not corporate organizations who the customers are just a bank number too. Never once did they learn my name nor care too. 10 years of loyalty gone, cheers US Bank hope you spend my money on something nice.

Worst customer service I've experienced in quite a long time. I am cashing one of THEIR checks and since I don't have an account here they want to change me $7. I ask why, and without any reasonable explanation she says I have a choice, I can go to my bank. I don't have a bank in this state, the checholder does, as it is drawn on this bank. Why do both parties need an account? Either way, the lady was smug, nasty and immediately defensive. She could easily have handled this much differently with a modicum of empathy and respect. She chose a different route.

Went to cash my check to deposit into my account so I can avoid an overdraft fee I know that they absolutely have the ability to do this. However Will refused service and sent me to a bank that I don't even have an account with to cash it for me all while knowing I would not even make it to the bank on time. I did not mind waiting at all but this made it so by the time I was offered help it was 7 minutes until they closed. Feels like they were just focused on closing rather then helping there clients needs.

Revised review: I love US Bank. They do a lot of things well. After I wasn't able to reach them on the phone (calling 10 times in a row at 10am), they replied to this comment quickly to ask how they could resolve the issue! The issue was resolved promptly, patiently and very professionally. Honestly, this is still the only bank I refer people to. Their in person team is always friendly and their over-the-phone 800# customer service is some of the best I've had. They always follow-through and seem to have very good internal communication standards in place. Thank you US Bank and I'm sorry I was having a rough morning!

Not one teller working, the drive through is closed. Only one banker trying to open accounts and handle the teller desk. There is a lady, Debbie, who refuses to help anyone. If this was my normal bank I would switch. Worst service ever. Been waiting for 45 minutes to make a deposit. No end in sight.

They closed drive through at downtown branch, neither branch answers the telephone, and lines at the drive through are very long. This branch location has poor drive through access (especially for long lines) as the lines frequently overflow into the street accessing the drive through. Please open downtown drive through to serve your customers! I am considering closing my accounts with US Bank due to the incredibly difficult and low volume service available. Please consider answering the phone!

With the whole Covid shenanigans happening; I understand closing some access to the bank. But what I don't understand is why the heck you would close the drive ups at the downtown bank. The other branch off of Main street is completely overwhelm with customer and one employee is not enough employees. You should reconsider open the downtown drive up to relieve the other branch employees. This isn't professional on your side at all. Make your customers wait for nearly 15 plus minutes for one vehicle to get the help they need. Hire more people and stop being greedy.

From the first appointment, we should have known better and gone elsewhere. We made an appt online, and it was confirmed via email and text that we were meeting with the branch manager at the downtown location to open our new business checking acct. When we got there, there were a total of three people working. 20 minutes after our appt time the branch manager came out of his office (there was nobody in with him) and greeted us. He apparently knew nothing of the appt. He took us to his office, asked a couple questions, had us email him our business registration and EIN, then said, well, I'm going to hand you off to our account specialist. He walked us back out and had us wait to see another teller that was already with a customer. After another 30 minute wait, we finally get to talk to the "specialist" about opening an acct. We already knew what type of account, and had all of our documents required. 90 minutes later, we are still sitting at his desk, and the account still is not opened. He excused himself and began to help another customer and I about blew my top. We explained our schedule crunch and that we had not planned for an over three hour visit to open an account. We explained we had to go, but would return. We returned later in the day, waited another 40 minutes to see the same teller. He called us back to his desk, had us sign all of our opening paperwork, gave us the papers and a temporary debit card, and sent us on our way. Fast forward three weeks, and we arrive at another US bank to deposit a six figure check to said account, and the clerk at bank informs us that the account is "frozen". Turns out I had an OLD account that wound up less than a dollar in the negative, so US Bank, instead of contacting me applied a $35 fee and charged off the acct. THIS was what froze our new bank acct. But see, the clerk that opened our acct HAD to have seen this, and bypassed it for whatever reason. For this, and many other complete failures by US Bank, my wife and I will be closing the US Bank business account and taking our business to a local, respectable, community centric local bank or credit union.