U.S. Bank Branch El Camino Real, Millbrae

Unacceptable service today. I went in for a Cashiers check on my lunch break. Spent 30 minutes waiting for teller to figure out how to do it. Then two hours later get a call to come back to branch because the check is invalid. I leave work a second time and when I arrive at the branch they really expected me to wait until they found the Tellers mistake in order to issue me another check. I asked the manager to just issue me a refund and I would visit another branch although I should just move my money to another bank. What a waste of time...

The atm is a newer one and it let me withdraw over 1,000 which is nice.

This bank uses deceptive tactics to lure customers in with promotions and then not follow through. I was told if I deposited all of my funds into a new checking account I would qualify for a promotional bonus and interest. Three months later, neither came, and the managers said it was because the account was set up wrong, even though they confirmed in the beginning the promotion would happen and were the ones who set the account up. I would not recommend anyone use this branch or US Bank in general. Take your money elsewhere or you will regret it.

So banks are an essential business. Or at least I would think. My local US bank is closed so I came here from work, very important to me to get in and out on my lunch. The manager was talking to a customer holding up the line then the teller starts talking to him about personal issues. So here I wait...... very unprofessional... the other teller is slow as slow can be.....