U.S. Bank Branch Edgewood Rd, Cedar Rapids

Waiting (currently) for almost 20 minutes in the drive thru - teller needs to have this other lady come inside … they’re seriously having a conversation! Is there only one teller/employee here in a Monday?! So the reply from the bank representative basically says that instead of using their teller service I should use an alternate method of service aka self serve through the atm etc. Why not instead consider that there should have been a back up assistant for this one teller or better yet, when there’s a complicated transaction holding everyone else up asking that customer to either come inside to complete or drive back around to complete rather than holding everyone else up.

If I could give zero stars, I would. They charge $7 to have a check cashed if you don’t have an account with them. I can’t comprehend how that is a good business decision if you are trying to gain clients. In the long run, it’s not the $7 (although it is more than what I pay for coffee), it’s entirely a principle matter. Charging someone because they choose to not use your institution seems against free enterprise.

Spoke with the "Manager" Andy O'Neil today who made it very clear he is not in the business for good customer service. I had called earlier today to discuss some ridiculous charges ($15 for transferring $ from my savings account to my checking account) 6 times over the last month. I was told by the banker they would have to discuss the matter with a manager and call me back because this was a federal charge. I waited, and waited for the phone call, which I did not receive. I call back and Andy answered and immediately informed me he would not be reimbursing me for any of the charges as they make it "very clear" when you open your account with them that these charges will occur. I find that funny considering when I came to USBank to open an account, I did so because I was sick of getting ridiculous charges from the bank I was at prior. When I asked to speak with his manager, he rudely informed me that he doesn't report to anyone and that the charges would not be reversed. I have never had any types of charges incurred or reversed in the past. I sadly have lost a lot of faith in USBank. I am hoping that faith can be restored, but at this point, Andy O'Neil has reminded me how hard it is to find people with customer service skills these days. Happy Holidays to you too, Andy.

This bank will charge you fees upon fees. They are crooks out to separate you from your money. They make wells Fargo look food. Dont bank at any US Bank location unless u dont care about your money..and like letting banks.steal it all from you. I swear they have a so many hidden fees you would be better off lighting your cash on fire..at least u would get some heat for a second. Stay away from these crooks.

Sat in drive up line nearly an hour waiting for service. Very busy location. Definately need to expand or somehow figure out how to move the line faster.

Very bad service for international transactions, I am waiting for about month to get my refund and till now I don't have any idea what's going on.

No good for us bank I’m call to must day’re anser

The late fees for transfering from saving to checking over the phone, only 6x can you do it or a 15$ charge with every transfer.

My best US Bank branch. Awesome crew from management to cashier

Quick help on anything i ask and give me information on things I might qualify for as a customer.