U.S. Bank Branch US, Stevens Point

Un professionals working at this location, they do not have the correct knowledge to do an international money wire, the lady who works there used an example IBAN number that is used on google and my money was sent to God knows where, I kept calling and they kept saying that everything looks good from their end and that I should have received the money in my oversees account, I requested for the transfer sheet from US Bank and I sent it over to my bank abroad so they can figure out what the issue is, my bank oversees explained that the US Banker used an IBAN number that belongs to the central bank of the country I am wiring money to and that I ban has nothing to do with my bank oversees or my bank account and they explained that the SWIFT and IBAN do not match and they were surprised and shocked how a professional banker would proceed with a money wire when the IBAN and SWIFT do not match, my children did not receive there Christmas money until this moment 1/11/2022 @ 11:39 AM. My boys have to go through a difficult time because of the mess up, it was suppose to take 24 hours and its been 5 weeks and im being told to wait!!!!!!!

I had opened a account while I was in a hurry right before tax return season. It took nearly a hour to open up a account, and right at the end is when I was notified of their $7.95/month charge for a "Account Maintenance Fee" unless I had $1,000 in my account 1) at the time of the monthly fee or 2) direct deposited into my account in a 30 day period before the monthly fee. I was only working part-time at the time and felt as if I was being penalized for not giving them more business. I had my account for 6-7 months and then switched over to Bullseye Credit Union- which only took 10 minutes to open a account and better yet- NO MAINTENANCE FEES!! I've never heard of any other bank charging people monthly just to have a account with them, and if I knew in advance before all the paperwork was signed I wouldn't have opened a account with them.

I've banked here for over 20 years. In that time I've had a few compromised debit cards. From a fraudulent $700 charge all the way down to a $1.50 soda machine scam. Every single time I've had an issue US Bank has had my back. Canceled fraudulent charges while pending and reimbursement for fraudulent charges completed. This company does know what they are doing. I had to do a review after seeing a few of the 1 star Yelp and Google reviews. The bad reviews don't seem relevant to a typical experience here. If you are doing anything at a bank besides a standard deposit or with draw you should plan on spending some time there. Anything else is just poor planning on your part. Also I would never expect a standard bank teller to know everything there is to know about the banking industry. Call customer service and get someone that can directly cater to your situation. That is what they are there for.

Built a new house using a HELOC and needed to convert that HELOC to a mortgage. Extremely slow service when it comes to mortgages. The appraisal service the contract with nit picked because of a row of bricks that I was still working on, which lead to their underwriters listing my house as "unfinished" compromising the whole situation. Seriously?! Other than a row of unfinisehd bricks at the front of my house, the house was finished and the city approved my family to move in. This mortgage process started back in June. Was finally able to close on it September 5th! Even after closing, the mortgage hasn't fully posted yet as of this writing!!! It's shown up on my account, but hasn't cleared the balance on my HELOC!

Thanks for the great service! Amy and jake did an awesome service! Great job!

Worst bank i have ever delt with. No one know how to do there job, all you will get is shoulders and raised hands.

Went to just withdraw money and they had one teller at the counter helping a person open an account while the other employees looked over and ignored the line.

They've always been patient and helpful with me, thanks guys!

I've always had good service at this branch