Simplicity Credit Union Hoover Rd, Stevens Point

Thanks for the shout out Becci!! We love to hear it :)

Drew, buddy, you are awesome for stopping by with that nice review! Thanks a million for the recommendation!!

Thanks so much for stopping by with that great feedback, Kelsey! We think you're awesome too :)

Adam, buddy, you are singin' our tune! Thank you for leaving that awesome review, thank you for using our mobile tech to make your life easier, and thank you for keeping it real and casual in your blue jeans and tees! Keep doing you, Adam, and remember we're always here for you :)

We're really sorry it took us this long to see this review, Matt, but not as sorry as we were to know that you're frustrated. The Simplicity Team works hard to protect you, but sometimes in that hard work we don't take the time to make sure you know why things are happening. Fraud can happen, even if you're really careful and your Credit Union has all of the security they can, but you shouldn't go through that without at least a good explanation and some helpful steps to prevent it. We're going to make sure our VP of Service knows about this review and see if there's anything we can do to mend this relationship, ok?

Thanks for taking the time to leave us a review and some comments, Sharron, and thank you for being a long-time member who has stuck with us through our journey. There is a lot of thought that goes into anything we do and when we do decide to change something the first thing we consider is the impact on our whole membership. Our hours are a perfect example of that, so we're glad you brought that up. We hope you don't mind if we take the time to explain. For us to both attract new members and keep our current members, we have to keep moving forward to the technology that people demand of us, things like mobile banking and remote check deposit. Eventually we came to a place where we realized that our members could do almost anything they needed to do anytime, day or night, and keeping people staffing a branch and spending our members money to do it when there was such little need for it, well, that seemed irresponsible. So we looked at our hours really carefully, thought about what we had that would help the people who couldn't get to the branch, and made a change. We've helped a lot of people solutions that worked for them when we wouldn't be open on their schedule, and we're happy to do that for you if you haven't had the chance. Another change you mention is the way our team dresses, and we wanted to address it and clear up the impression you have. Yes, we've changed our dress code to allow more casual options, and sometimes, on special occasions, you'll see them in t-shirts or sweatshirts, but this is another great example of something we changed for the good of our membership. You see, we believe it's important for our people to have freedom to make smart choices, celebrate their accomplishments, and feel appreciated and comfortable in their jobs. We're working hard to make Simplicity a great place to work because great places to work have loyal employees and that will mean more experts on our team to serve our members. Thank you for taking the time to read this really, truly long reply. We hope you'll always be open and honest with us.

Ok, lot's to unpack here, but first of all thank you for stopping by to give us some feedback. Second, and probably most important, we very much hope that never, ever happens and you live a long and healthy life. Now, the drive-thru: we know no one really LIKES to have to wait in the drive thru, but (as we're sure you understand), a lot of people have been relying on it over the last year and we know that's causing some traffic problems. Problems that just saying "our team works really, really hard to keep people happy and moving" won't solve, right? So how about some tips to get you out of the line faster? The big one is that there are times that the drive-thru is always going to be slammed and if you can avoid it then, you'll spend a lot less time waiting. Times like Thursday afternoons, Fridays almost all day, and the 1st and 3rd of the month. You know, times when a lot of people are getting paid all at once. If you get paid If you have to do your business at those times in the drive-thru, the next tip would be to avoid the first lane if we have other lanes open. Our team is good, but they can still only help one person at a time in the order they show up in the line. That means that if you're at the back of the first lane, and other lanes are shorter, folks are going to cruise through past you and you're going to get frustrated. Finally, we don't want to miss a chance to say that there are a TON of ways you could skip that drive-thru most of the time. We have online and mobile banking, mobile check deposit, debit cards with thousands of free ATMS all over the country. It's a pretty sweet set-up that will normally cost you $0 to enjoy so let us tell you more about that when you have the time, ok?

Bee! You're awesome! Thank you so much for taking the time to leave that great review, we're so happy that you're happy AND we're going to get the chance to make your Father happy too :)

Tamara, you've made our day. Words don't really describe how much we appreciate members like you that stick with us through change. Especially when you're willing to share your feedback - no matter what kind - and help us keep improving. We know that technology moves fast and we're here to help you learn how to use it. You can ask anyone of our team members the next time you're in the branch or call us at 844.769.2667. We'll walk you through what depositing a check or whatever else you'd like to try. We're open later on Fridays in Stevens Point (until 6 pm) so maybe you can stop in for help and get your change for laundry at the same time? We're really glad you stopped by to leave a review today. You are officially the first person to compare remote check deposit to the discovery of fire and we couldn't love you more for it :)

Thank you for taking the time to leave your feedback, Sam. We're really glad to hear that you noticed our team isn't dressing for a "bank atmosphere" because, as you know, we're not a bank. Having a comfortable, casual dress code is just one of the perks of being a member of our team. Another perk is being able to work with some of the brightest young minds in our area, like the folks you mention in your review. We think it's important that we tell you, though, that when we look for new people to join our team age and size is never a factor. We know those things have nothing to do with doing a great job working with the members you serve and the teammates you serve with.