U.S. Bank Branch E Sprague Ave, Veradale

One of the worst banks I have ever dealt with. I deposited a check on June 2nd and they put a hold on it. The check was to be made available to me when it cleared, the check cleared a week ago today and still hasn't been put into my account. It is totally unfair that they have the use of my funds for at least a week before I do. If I could give them zero stars I would. Their customer service is very poor.

Called and spoke to receipt yesterday and gave my information for a call back from the manager to open up my mobile deposit. NEVER GOT A CALL BACK. The office line is unavailable & you cannot even leave a message for this branch. How am I supposed to work with a branch if they can’t even give a call back to address concerns dating back to April 2021.

This branch is my go to when I need to go an actual branch. My only issue with USBank in general is they are a tad slow in updating. For example getting your direct deposit paychecks a day or 2 early. I also have an account with Capital One and I get paid 1-2 days early every time! Other than that I love USBank! This branch in particular.

I have to start by saying I almost never go to this branch because almost every experience I’ve had here has been poor. I frequent the US bank in the safeway in liberty lake and they have always been above and beyond helpful and sweet. The sprayed and sullivan branch tho, not so much. I went to the drive thru to deposit 3 deposits and when I pulled up nobody was around in line, the lady behind the window was frustrated with my number of deposits and the fact that I needed them deposited now. I had a sleeping baby in the car and we’re in a pandemic so didnt think much about it being a issue using the drive thru. She did my deposits and made sure to remind me that if I needed to have more deposits than I need to go into the building. I’ll make sure to avoid this place and it’s merchants and go the extra few miles to the liberty lake branch to see some actual smiling faces and happy people.

I've been with US Bank for 15 years. It was with them (in Boise) that I opened my first bank account. Typically I have good customer service and no reason to complain. I did an auto loan through this branch, and it's been such a terrible experience I'm going to switch all of my accounts out of US Bank. I've been asked to come in for signing documents to fix paperwork issues 6 times for this loan. Banking hours are work hours. 6 different occasions I had to take time out of my work schedule because they un-apologetically missed something. Now I'm getting letters for another issue with the title document (no phone calls this time). The letters again have no tone that they're at fault, but are actually even threatening. I've never had such a terrible experience with purchasing or financing a vehicle.

This branch is very convenient it's 5 minutes from my house and they're very helpful

I banked with US bank for about a year and a half and I was fortunate enough to not have to deal with any typical banking issues such as a plethora of fees or overdraft charges. The customer service is always top notch at the sullivan branch every time I visited and Paige is a rockstar and was particularly helpful especially when cancelling my account came around. Made the process very easy and simple and was helpful every step of the way!

Terrible bank. Switching as soon as i can. Only open through drive thru. One window. Appointment only. My card has been frozen for 2 days now. Nothing they can do. Not even there 800 number. Told them i would switch banks if they dont fix it. They told me to go ahead and switch banks. They dont care that i cant use my money! They dont care at all.

US Bank, where customer service isn't even in their vocabulary. It seems as if lately it has become a game to see how far they can push their customers. The lobby isn't open, and their 1 drive through lane is only open 10-2. It's getting harder and harder to justify banking here.

Customer service is horrible. They simply don't have enough tellers for inside customers. They cater to the drive thru. They efforts to assist customers within this lame little branch isn't sufficient. I'd change that up in a heart beat. This coming from a former B Of A Regional manager.