BECU credit union Valley

This is the Best credit union I've ever had! They're always helpful, very nice, easy to get along with. They are so quick to help you out with any and all of your banking needs. To belong to this credit union, you will be happy with everything. You will be so much wiser to be a member of BECU credit union! I'm glad I found it. I'm not going to any other bank or credit union. You truly can't do any better. I've done my share of searching for the Perfect credit union. Banks are not safe for your money 🤑, like a great credit union. Safest bet is with BECU credit union!!

I had a simple question about deposits to my account. I can't even speak to a live person... there doesn't seem to be any customer service at all. Just computers and machines, and a bunch of hoops to jump through. And a 10 minute wait just to speak to someone, is not good customer service by any means. Matters are often urgent, and BECU is not... I'll call a bank to get my question answered, they take my calls. Not happy.

I couldn't be happier with this branch. When you walk in you are greeted with a smile. They are more than willing to go the extra mile. While using the ATM, I have experienced them coming out, prior to closing, while closing and even after closing, just to say hi or to check to see if I needed assistance. This has occurred more than once. Always so helpful and friendly. I recommend this location 100 times over. So far I only spoke about service, but if you appreciate great products to go with your great service, BECU Spokane Valley is the place to go.

This is the worst bank I have ever dealt with. I have a single loan with them and I have to call them at least once a month because they take money when they aren’t supposed to and over draft my accounts. Also customer service was very unwilling to work with me on figuring out exactly how these issues continue to happen. I have been doing this for over 2years now. Like clock work once a month I wait at least 45 min to be told “sorry you just have to double pay -again- this month” they refuse to refund late fees even though I always pay correct and on time. Not to mention they don’t have live tellers at any of their physical locations I have visited. I’m consistently locked out of my online account. Do not waste your time with such a corrupt, inconsistent and inconsiderate bank

I am a fairly new member, and I love BECU! The interest rates are higher on savings/checking accounts than my prior bank, and the staff has been very friendly with all of our needs! I do 99% of my banking online, so the lack of tellers is not a problem for me, though I understand for some people that is a dealbreaker. Their app is easy to understand and works well, and the ATMs are envelope-free. I reccomend BECU to anyone unsatisfied with their current bank.

Worst customer service ever. Wouldn't recommend. We financed a truck through BECU.. 29,000$.. paid off within 6 months and we've paid off all but 300$ of a 15,000$ loan in less than 5 months. Want to pay the remainder but they don't take cards either in store or over the phone. They want you to pull money from your other bank, deposit it into your becu checking account in order to pay off anything. Telling me they can only take payment off a card if my bill is past due is outrageous. In the process of trying to streamline service they've forgot how to actually take care of the customer. I will be closing my accounts.

I have a great banking history (8+ years even though Im young), and I have very little debt, and my debt is “good debt”, and I have a decent credit score. I am a homeowner and haven’t overdrawn any accounts in many many years. BECU uses Chex Systems to create a score that is similar to a credit score to judge whether someone is a qualified individual for an account with them. It determines if someones banking history is good enough. When I attempted to open an account with BECU a month ago I was told I have a Chex score that was so low, they only see it that low in people who have filed bankruptcy. They told me there must be a mistake with Chex’s info on me, so I went through the hassle of ordering a itemized report. When it came back, much to my surprise, there was nothing even remotely negative on my report. I took my report into BECU again today, and they told me they have no idea my score is so low, they pulled it again and it was even LOWER. No explanation. Their recommendation was to “wait a few months”. They could not tell me why I was labeled a bad banker and assigned a rotten score even though my history and my report are practically flawless. I do not wish to bank with an agency that decides I am a poor banker without any evidence of such, and does give me any opportunity to fix it. I am very disappointed as I have heard great things with BECU and wanted to use their services, but I will not stand for being unfairly and wrongly labeled and dismissed as an unqualified individual when nothing could be further from the truth.

I lost my debit card and drove 35 miles to the SpokaneValley location , got there at 12:58 on a Saturday and they were shutting the glass doors as I walked up . I told the 2 women that I lost my debit card and drove from Idaho to get it replaced just as they slid the last glass portion of the doors shut. “ I’m sorry but our machine shut down “hey josh can we do anything for this customer “she said , nope was the answer. Normally great customer service but I felt maybe they could have done more. . I needed it that day not ordered through the mail.

Becu is awesome and the people at this location are friendly and helpful. For those complaining there's no teller and cant cash checks.....well atm stands for "Automated Teller" and yes you can cash checks at the atm here. In fact, it's easier and faster then waiting in line at other banks. However, I will say a lot of other banks are heading this direction much like the self check out at the grocery store.

Josh is amazing! He’s polite, he knows his stuff, and he’s very timely! I ran into a few roadblocks trying to set up my loan and register my new car during covid. Josh was so helpful during the process and I couldn’t thank him enough!