U.S. Bank Branch W 2nd St, Newton

Not impressed whatsoever with this location ATM is constantly broke and the bank isn't even open for 8 hours closes at 4 PM And makes it very difficult to cash a check when you don't get off work till 330

My family member who has been with this bank for over 50 years had an extremely poor experience with this branch last week. The female banker they worked with provided incredibly poor customer service and the bank manager did not apologize or offer to remedy the situation. It is very unfortunate that such a loyal customer was treated this way and I certainly hope the level of customer service improves. I spoke with a representative from the local branch the following morning (Friday). He was patient and kind as he answered my many questions. However, it seemed strange that he had all the details about a situation that he was not personally a part of - which leads me to the concerning belief that the staff here is in the habit of discussing client's personal circumstances with each other. He transferred me to the bank manager's voicemail after letting me know he would be back in the office Monday. It is now Tuesday evening and the back manager has chosen not to return my call. Update: Thank you, US Bank, for your response to my original review. The account holder has already contacted you.

If there was a possibility to give this negative stars I would have done it. I went to open a new account. My drivers license was expired so I ran next-door to get it renewed. I asked the manager if they would still be there in 30 minutes when I return to open the account. She assured me that they would be. When I returned they told me to come back in an hour after she had came back from lunch. Keep in mind when I first arrived I waited 30 minutes for her to talk to me initially. After this experience I decided to bank elsewhere. My husband still has an account there. I went to cash a check he had written to me and they charge me seven dollars to cash the check since I did not have an account. Also if you deposit a check written to you from US Bank there is typically a hold because US Bank does not verify funds. None of this was told to us when we initially opened our account. The customer service is awful they are extremely rude.

It's a great bank that's been there along time they have a very friendly staff and it's a clean inside they offer a wide range of options to choose from check them out and see what you think and ask them what they can do for you and your family !

This is the worst bank in the world the manager is very rude. The ATM ate my card and if i have fees this bank is paying them because its there fault!!!! I will never bank with them again and i will tell my friends and family and Facebook about my bad experience

All the money our company deposits into this bank they charge us $10.00 per month to count our coins. Seems that banks would want customers to deposit money with them.

My experience with this bank has been less than stellar, from the account "maintenance" fees to their fee for overdraft protection - they nickel and dime you like crazy and have lost my business both personal and business.

Trust me... it's there and they have money.