TruStone Financial Credit Union - Administrative Office Riverwood Dr, Burnsville

I approved for a car loan but wasn't able to go through because I didn't have my driver's license.. I was told a person in the same household could co-sign for me, so I had my nephew try to co-sign for me, because of his child support (he always makes on time payments, never missed one) he wasn't approved, but he had good enough credit.. I don't freakin' get this stupid bank, sorry but you guys just make it harder than what it really is.. never will recommend a friend/family member to come to your bank for a loan.. This is just ridiculous and time wasting especially when I wasted my time to drive close to an hour just to be told that I was going to get denied.. next time, tell the customer over the phone instead of waiting to tell them when they drive all the way over there..

I've been going to this location for years, regardless of where in the metro I live because I've always had friendly service and only great experiences. I recommend them to everyone.

I have been a member for over 25 years, and have always had great customer service and no problems. Always a pleasure to do business with.

I had started with US Federal Credit Union, until Firefly Credit Union bought them out. Very disappointed in the service with Firefly. Long time members with a great history, don't matter to them. I will be canceling my account with Firefly.

Their customer service is awful. They never have enough staff on duty at any one time. It does not matter whether it's Tuesday at 10:30 a m or Friday afternoon I constantly wait 20 to 30 minutes just to make a deposit. Also their website is very hard to use if I want to navigate between my accounts and my children's accounts I have to login and logout multiple times to go to each account. When I complained to a manager about their horrible customer service she said there was nothing that she could do that they're only allowed to hire 4 tellers. When I pointed out that at my job when times get busy and we don't have enough staff managers come out to help the staff on the floor. She said she's the only one available to help and she was busy with other customers and then nobody else in their headquarters building in Burnsville is qualified or trained to do banking transactions. Also if you don't log into your accounts often enough (every 90 days or so) they will delete all your login information and you will have to sign up again even though the money is still in there. I will be taking my business somewhere else.

Far better than any bank. App is easy to access and transfer on. Credit avaliable if needed.

We have been with Firefly through several name changes. They always provide excellent service and are there to help you.

Firefly Credit Union is a super Amazing Financial institution The staff is always extremely helpful

Great people to do Business with. Definitely recommend this financial institution to all of our buyers.

This credit union is really going downhill - charging members for their accounts & increasing interest rates. As far as credit unions go they are the worst that I have dealt with.