Trustco Bank Florida Headquarters and Personnel Department - (Non-Branch Location) N Ronald Reagan Blvd, Longwood

Worst customer service I have ever experienced. A bank error caused an overdraft, but nobody would even attempt to work with me on the fees generated. While I was trying to work with the branch an explain why the fees should not have been charged, the bank reported me to the credit bureau. Over $20 in incorrect fees. The overdraft amount was paid back almost immediately.

This place is located directly next to Spay n Save, a clinic that offers low cost spay and neutering to benefit the community and it is run mostly by volunteers. There is a bald man who works at this bank who clearly has no life and no hobbies, he goes to work early just to harass people who are there dropping off animals. The drop off time is 815, the bank opens at 9, he is there by 8 chain smoking in the parking lot making sure nobody parks in the banks extra 15 parking spaces for 10 minutes. And he is out there chain smoking again, patrolling the parking lot during pick up times in the afternoon as well. So, to the bald chain smoking man at the bank with no life- here is a list of hobbies you could take up that might be more beneficial to your time....crocheting, knitting, darts, coloring, painting, exercising, or be creative and come up with one on your own but seriously please attempt to break your habit of harassing people who are trying to help control the pet population as if they are showing up to an abortion clinic. You act as if you were personally spayed as a child and you want to make everyone suffer. And yes, I meant spayed. I guess you own the bank tho because I don’t understand how anyone would pay good money for you to smoke cigarettes all day. and apparently I need to clarify this, I do not work at spay and save, I have only witnessed this man treating people poorly when I am there.

I have done business with them for years and have enjoyed working with them. They have great products and good customer service. I plan to continue for many years in the future

Pleasant Hill location customer service horrible due to branch management not recommended at all.