Trustco Bank NY, Clifton Park

Everybody here is extremely friendly and eager to help. You can tell they work well as a team and genuinely care about their clients.

Some businesses use slogans stating that they are “home town” stores ... this Trustco branch really is. EVERYONE at this branch is ALWAYS kind, considerate and willing to go beyond expectations. Their considerate, positive personalities are very much appreciated in an increasingly impersonal world.

This bank is by far the worst bank I have ever dealt with in all my 50 yrs. I recently had a humiliating experience there and was totally degraded by the head manager and cashier. I am a small business owner and cash checks in many of the local branch banks. When Trustco decided to charge non members a $5 fee to cash checks, I decided out of convenience to open an account (although my primary purpose was to cash checks without having to pay any fees; which I specifically explained to them when I opened this account). Most banks in the area will cash checks for non members with no fees (they only require ID). But due to the location of where we shop, I even convinced my wife to open her account there. The other day I went to cash a check and was told I was no longer a member. When I asked what happened to my account, they told me my account was closed because I had not been depositing money in my account (only cashing checks) and that I would have to pay the $5. They never told me when I opened the account I had to maintain a certain balance or make deposits. They were not making money off me, so they just closed the account. So right in front of customers, the head manager states that they were in the business of making money and that if I didn't like their policy, it was unfortunate and "too bad". After being degraded and hearing this, I told them that if that was their attitude, I would have my wife close her well funded account. In front of customers the Branch manager responded "we don't need your wife's money". My wife and I will never walk into this greedy, unprofessional bank again.

Always polite go out of the way to assist especially the manager that there today.2/18/21

Great people. Very easy to work with and they handled my mortgage very well.

Long wait times combined with staff that doesn’t care I will never choose trustco again