Trustco Bank Main St, Hoosick Falls

Unprofessional! Opened account on Thursday & tried to set up online banking: it did not accept the data & would not go through. Told Jacob immediately & he said he'd make a change to make it work. Didn't work Friday, left message, no response. Talked to Online help on Monday-she didn't know why it didn't go through & said contact branch. Talked to Jacob again & he said he'd fix it. Went into the branch Tuesday to get him to set up the online banking. He couldn't do it & finally admitted there was a restriction on the account. Said he would have it lifted within the hour & he would call me & we would set it up together. Never called. Branch closed at 3 & he went home. No call. Still no online banking. I'm looking for another bank.

Extremely slow. Waited over a half of hour to open an account, horrible customer service, I'll take my business to the local credit union where my business actually matters.

Was denied a home loan even though my credit score was a 698. Reasons for denial a credit card that I disputed because of fraud and was told I was not responsible for by the company and a car loan that I co-signed for that had delinquent payments even though the loan was paid off early. not right

This is the best bank I have ever used ! The tellers are all super friendly and ready to help with any needed information whether it is for loans, savings, mortgage questions or just to check your balance.

Very friendly and welcoming, I strongly recommend this branch and this bank.

I love doing my banking with this branch, its been an absolute pleasure.