Trustco Bank Loudon Rd, Latham
602 Loudon Rd, Latham, NY 12110, United States
https://www.trustcobank.com/
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–3PM
- Wednesday9AM–5PM
- Thursday9AM–6PM
- Friday9AM–6PM
- Saturday9AM–1PM

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Reviews
D
Rough location for parking and ATM safety. Both ATMS are outside, one directly in front of a row of parked cars in a heavy traffic area. ATM will say "remove debit card" after a second or two, this is not how chip card works so immediately after removing ATM card it says "enter card do not remove". Obviously their tech needs work. You cannot deposit cash via an ATM and receive a receipt or updated balance, the ATM gives you an envelope and then you wait for someone to physically process the transaction. I also found my account suddenly closed because of "low activity". Ok Trustco whatever.
Debra, thank you for taking the time to reaching out to us. We are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -CB
D
Trustco is where I trust all of my banking needs. I have been using them for years and never had a problem. The staff at this location are super friendly and always are bright and cheerful when I come in. They talk to me and ask me how my day is, they are always super welcoming. As for the banking... no complaints. They process my transactions quick and painlessly.. I even stopped in a few times for some other things like applying for a personal line of credit and what not - all very great experiences. Totally recommend Trustco Bank and specifically this location rocks! Keep it up staff!
s
This bank has gone downhill since new management took over(think her name starts with a K). The employees are less personable, the bank itself looks dingy and the mood is miserable. I closed up and went to the other bank just down the road that also starts with a "t" and am much happier.
Thank you for taking the time to reaching out to us. We are sorry to hear about your experience. Providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -CB
D
I work locally and my business McDonald’s has an account with your facility. .. Every time no matter what the staff is always helpful and happy . Mike is a super Branch manager .. greets everyone no matter what he is doing . Always asks if there is anything more he can do to help .. It’s a pleasure to do business with this branch.. Truly. Danyne Presutti
Danyne, thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are thrilled to hear you are enjoying your banking experience! -KS
K
My account was closed with no warning or no reason, which is fine with me as I never really liked this bank much. This branch in particular has never had friendly employees; except one older guy and the former manager, the rest are off-putting and almost suspicious. I get a check drawn on this bank monthly, it was never a problem as a non-customer to come in pay $5 and get cash. Once I became a customer here things got... weird. I had to go back and forth one time about how much I could get back in cash vs how much I had to deposit, mind you Wynantskill, Clifton Park, Latham on Troy-Schenectady Road have never done this, it's solely this branch that is junk and when I wasn't even a customer this was not an issue. I've also been in on multiple occasions and listened to some pretty rude remarks about customers that have just left. If you're that miserable go work someplace else. In addition the phone customer service also leaves a lot to be desired if you ever need help after 5PM, I'm talking stolen card; too bad call back during normal business hours. The online messaging system? Completely neglected. For giggles I wrote weekly for 2 months, I never once got a response to a very simple question. I had to replace a debit card, the person who answered the number on the back of my damaged card told me I would have to call a local branch to do this...huh?? That's a new experience for me. I feel like this bank is unable to keep up with the other banks around here or even some of the credit unions. However for some I think it's also a last resort(I heard from a customer in line one day that they don't use chexsystem). If you can go elsewhere please do. Avoid the hassle, avoid the stress, avoid the glum attitudes.
Kristy, thank you for taking the time to reaching out to us. We are sorry to hear about your experience. Providing excellent customer service is something that we strive for every day. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-3110 with any additional details. -CB
m
Great staff. Mike Bill and the rest!!. Best banking experience I've had in all my years..I'm from the Clifton park area and dont mind the 20 minute drive ... I highly recommend
Matt, Thank you for taking the time to leave this review. Providing excellent customer service is something that we strive for every day; and we are glad to hear you are enjoying your banking experience! -SC
G
A nice little branch in the family of Trustco's facilities. Friendly staff and not one, but TWO ATMs although neither are enclosed (to cut down on wind and/or the cold in winter).
Greg, thank you again for not only taking the time to leave this review but for being a loyal customer. We value you and the communities we serve and strive to provide excellent customer service each day. -KS
B
The worst most antiquated bank I have ever worked with.
Personal loan Providers Nearby in Latham
FAQs
1. How to Get in Touch with Trustco Bank?
You can call them at +1 518-786-3687 or go to their website and submit your application form.3. How Can I Request a Loan from Trustco Bank?
To obtain loans from Trustco Bank, you can submit your application form on their website or go and visit the store. You may need to drive your car there when getting title loans. Click here to learn more about online title loans.5. What Can I Do If I Am Unable to Repay My Loan?
Defaulting on a loan can have negative effect on your creditworthiness. Get in Touch with your lender when you have difficulty on the loan repayment.
2. Where Is Trustco Bank?
Their office is located at 602 Loudon Rd, Latham, NY 12110, United States. Use a Maps app to show routes to Trustco Bank.4. Is Trustco Bank an Agency or a Lender?
Trustco Bank is a Bank helping you deal with money worries. Click on to get small personal loans for almost any purpose.6. Does Trustco Bank Offer Loans for People Who Have Bad Credit?
Yes. You can expect to get loans with Trustco Bank even with poor credit. It is also available to get installment loans with bad credit scores on this page. You can also learn more about personal installment loans through US Bad Credit Loans!