Northway Toyota Loudon Rd, Latham

This is the 4th RAV4 that I have gotten from Northway Toyota. The treatment that I receive is so good that I never look elsewhere. I always work with Crystal in finance. The wonderful Ashley in sales is my idea of a perfect sales consultant. I love them both and I love my car!

They are kind and extremely professional. Very nice people who understood our needs and created the best deal so we could have a vehicle. Thanks Dereck.

Just recently bought a Prius from this dealership with John O'Connor as my salesman, and it was nothing but a smooth, easy, and enjoyable experience. I will be returning to Northway for my future car purchases, and would recommend Mr. O'Connor to anyone looking for a knowledgeable salesperson who is also entertaining and does not employ the same overly-aggressive sales tactics found at other car dealers.

The service department is great. Louis was very helpful and I was in and in no time. The new building and waiting area are great. However the music playing in the showroom and waiting area is loud and unpleasant.

I went to Northway Toyota to buy a used car. I have mentioned my requirements to the sales rep there specifically that I want a car with out to door price up to $10,000. The sales person showed me the car whose KBB value was 9995 and he after consulting his manager he agreed to sale the car at $9,800 out to door (confirmed it thrice at this time). After agreeing to the price of the car I and my sister took the test drive and we liked the car. At the time of payment the sales guy says that there was some confusion and they will not be able to give the car at $10,000, the price will be 11,200, which was out of my budget. He was rude and in spite of apologizing he was like go and see the car somewhere else. The sales guy just wasted my time (around one and half hour) and then rudely says that there was some confusion and just go and search your car somewhere else. Highly disappointed with the response. Will never be going to this showroom again.

I couldn't get an appointment in the winter when I wanted at the Toyota in Albany, so I went to this one. When I got there, rude people took a long time to register me. The oil change service was long (1.5 hours). The waiting room was extremely crowded, dirty, and dingy. The people lied to me about needing to change air filters. I already changed it 2 months ago, and now they bring out a leaf covered air filter and say it's mine. Seriously, they brought out the same leaf covered air filter to two other people while I was waiting. Plus a few days later, I had to fill the windshield deicer since it ran out. Funny, thought they checked that as a curtesy. Gonna stick with the one in Albany from now

Super quick and organized. I’ve been here multiple times for services and they always do an amazing job. Super friendly team as well.

Bringing my vehicle in for routine maintainance is always a positive experience. Northway runs on time and they are very organized.

Northway Toyota is an excellent place! My truck had a recall and they took care of everything. They provided a vehicle for me to drive while my truck was being repaired. Definitely recommend there service department! Excellent staff!

We purchased a Corolla here two years ago and came back when we were looking for a second car. Alex Toran helped us pick out our RAV4, which is awesome, and got us a great deal. All around great experience.